Information Computing and Technology Services

The ACE Student Computer Support Center is here to help

Support

All students can request help with network connectivity, mobile email setup, Microsoft software installation, virus/Trojan horse issues, spyware/malware infections. Limited hardware support is also available for most systems.

Students who purchase a Dell, Lenovo or Mac system through the ACE Initiative program are also eligible for full repair service while the system is under warranty.

Computer Purchase

Fall 2014 Student Computer
Requirements and Recommendations

Each year, academic departments identify computer requirements by program or major. While it is not required that students purchase a computer through ECU, the Dowdy Student Stores computer department does offer online purchase of computers specifically designed to meet program requirements, including the Lenovo and Apple systems included in the ACE Initiative program. Other vendors include Dell and HP.

Visit the ITCS service hours page for ACE holiday hours

ACE Locations/Hours: Rawl 108, M-Th 8a - 6p | Fri 8a to 4p | Laupus Library 2506 M-Th 11a to 6p | Fri 11a to 4p | Closed weekends

ACE Initiative Program

Partnerships with Lenovo and Apple provide affordable computers to ECU students through the ECU Dowdy Student Stores. These systems include all academic program specifications.

The ACE Student Computer Support Center is a certified, full-service repair center for Lenovo and Apple computers. Students who take advantage of the ACE Initiative program are eligible for full hardware support and repair for systems still under warranty. A valid One Card is required at the time of purchase.

For questions concerning the ACE Initiative program, contact

David Creech

IT Support Services
252.328.9544
creechd@ecu.edu

Chance Kornegay

Dowdy Student Stores
252.328.4360
kornegaych@ecu.edu

Software

ECU provides Microsoft software and Symantec EndPoint antivirus as a FREE download to enrolled students. Many required software programs are available at Dowdy Student Stores, several with educational discounts.

Contact Us

ITCS Admin - 252.328.9000
IT Help Desk - 252.328.9866
IT Help Desk - 800.340.7081
Classroom Tech - 252.328.9830
ITCS Leadership - 252.328.9000

Need Help?