CONTACT US
209 Cotanche Street
Greenville, NC 27858
252.328.9000 |
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POLICIES |
COPYRIGHT FAQs
Guidelines and
quick tips on
copyright issues |
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WALK-IN
HELP |
Hours
Monday-Friday
9:00am-6:00pm
Austin 103
Phone
328-5401
Walk-In Help
Visit the Walk-in
Technology
Help Desk in
Austin 103
for technology questions you
need to ask
in
person.
Obtain software, reset your passphrase and have your
OpScan tests
processed (minimum 2-hour turn-around time for test
processing required).
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ACE STUDENT COMPUTER SUPPORT CENTER
IS MOVING!
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ACE
Main Campus
Austin Building
Room 101
328-5407
ACE West
Campus
Laupus Library
Room 3536
744-5380
NOTICE:
Over the summer, ACE
will be
moving to
RAWL 108
in time for
fall semester |
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ITCS Team Honored With
Computerworld Award |
ECU Data Storage Team saves $$$ by implementing
innovative technology |
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ECU’s Data Storage team has been recognized as a Laureate by the Computerworld Honors Program. “I’m honored to accept this award on behalf of the dedicated staff in Information Technology and Computing Services (ITCS) whose hard work is being recognized on a national level,” said Joe Norris, Chief Technology Officer for ECU.
The Computerworld Honors Program unites Chairmen and CEOs of the world’s foremost information technology companies to recognize the most outstanding user achievements in technology each year. This year’s award highlights ECU’s efforts in the area of data storage and server consolidation. By using the latest in virtualization technologies, ECU has been able to avoid the construction of a new data center resulting in the saving of millions of dollars.
This year’s Honorees were commemorated during the 20th Annual Laureates Medal Ceremony & Gala Awards Evening on June 2, 2008, in Washington, DC. |
Windows XP Updates Coming Soon to Campus Users
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Installation for ECU community set for July |
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Microsoft recently released Service Pack 3 for the Windows XP operating system. While still being tested by ITCS, Service Pack 3 includes over 1,174 fixes for XP and its installed components.
Once testing is complete, Service Pack 3 will be installed on all campus computers running the Windows XP operating system via Automatic Update. No intervention on your part should be required.
Home computers running Windows XP should also have Service Pack 3 installed. To download, press Start and click the link to the Windows Update Web site. If you have any questions about Service Pack 3, or you encounter any difficulties with the installation on your campus computer, please contact the IT Help Desk at 328-9866 or visit help.ecu.edu. |
Connect Your Students with Course Software for FREE |
New online form streamlines request process for Virtual Computing Lab |
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On-campus and distance education students can now access software used in their courses without having to purchase it themselves, stress about hardware compatibility or even visit the campus computer labs.
Students can simply log in to the Virtual Computing Lab (VCL) from home or residence hall and choose software from an image requested for their course. Beginning fall semester, there will also be general purpose images available to students to include Microsoft Office, SAS and SPSS.
To request a VCL image for a class, faculty should submit an electronic form through the Help Desk online request system. Go to help.ecu.edu and click Submit an Online Request.
Log in using your PirateID and passphrase. This will open the main page.
On the left-hand side of the page, look in the third section down (called Request Software) and locate the link labeled Virtual Computing Lab Image Request (the last link in the list). Clicking this link will open the new form. Complete the information—items marked with an * are required—and submit. Be sure to read the VCL terms and conditions.
Requests should be submitted at least two weeks in advance to ensure that software is available.
For more information on the Virtual Computing Lab, go to www.ecu.edu/vcl/. |
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Change VoIP Phone Password Via the Web |
Use your PirateID/passphrase to manage VoIP phone password |
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For those in the ECU community using Voice over IP (VoIP) phone service, did you know telephone passwords can be reset from the Web?
Go to www.ecu.edu/cs-itcs/voipphone.cfm and click the link at the bottom of the page labeled Reset Your VoIP Phone Password.
Type your PirateID and passphrase into the dialog box. Press Log In. You do not need to complete the box labeled Domain.
Click the link, Cisco Unity Assistant. You may see a box asking
if you would like to install software. Click Install.
After pressing Enter, you will see the page to update your phone system information, including the password.
Note that in order to see all features of the Cisco Unity Assistant, the Internet Explorer browser should be used to access this service.
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| Mac Maintenance |
| Calibrate your battery and change the password |
Did you know Apple recommends calibrating a MacBook or
MacBook Pro laptop battery every month or so?
New batteries always need to be calibrated before use. You should also recalibrate the battery every month or so afterward to reset the battery's internal processor.
This ensures you receive an accurate reading of the onscreen time/percentage battery display.
For more information, go to
http://docs.info.apple.com/article.html?path=Mac/10.4/en/mh2339.html
Is your Macintosh system getting sluggish? Having printing problems?
Are applications opening slowly? Before calling the Help Desk, try running Disk Utility.
1. Quit all open applications.
2. Go to Applications >> Utility Folder and open Disk Utility.
3. On the left side of the window select your drive.
4. On the right in the First Aid tab, click on the Verify Disk button.
5. If everything clears, click on the Repair Disk Permissions button.
6. Quit Disk Utility when done.
How do you change your Macintosh password?
In OS X.4 or X.5, go to
the Apple Menu >> System Preferences >> Accounts.
Sselect your account
and click on the Change Password button. The Macintosh password is
changed manually. It does not change when you change your email password.
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SOFTWARE AND SYSTEM UPGRADES |
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Perseus Upgrade |
Upgrade Scheduled Monday, August 11, for ECU's survey software |
Upon review of responses from users, the Perseus survey software upgrade has been
tentatively scheduled for Monday, August 11, 2008. All “live” surveys currently in deployment
should be closed to respondents on or prior to August 10, 2008.
Formerly Perseus, Enterprise Feedback Management (EFM) will be updated to Community Version 3.0. This update includes many new features and enhancements such as a new interface, member opt-in/opt-out survey invitations, importing of MS Word to create a new
survey and new export options in managing survey responses.
For a more detailed list of
EFM’s new features, please visit www.vovici.com/help/Community/3/efm_community_fall_2007_enhancementsand
newfeatures.pdf
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SharePoint Upgrade |
Latest version includes blogs, wikis, RSS feeds and Office 2007 integration |
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ITCS is excited to announce that the SharePoint server will be upgraded from SharePoint Portal Server 2003 to Microsoft Office SharePoint Server 2007 over the summer.
This migration will provide users many new and enhanced features, including Excel services support, InfoPath form support, blogs, wikis, RSS and full Office 2007 integration with Outlook calendar sharing, workflows and enhanced alert features.
A full list of new features can be found at
office.microsoft.com/en-us/sharepointserver/FX101758881033.aspx
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SECURITY AND THEFT PREVENTION |
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| Secure Your Laptop |
| Prevent theft, keep hackers at bay and simple steps to keep computer files safe |
The FBI estimates that, after identity theft, the next most common crime is the theft of laptop computers. Generally, laptop theft is a little-publicized crime, unless one is stolen from the government or industry. If its hard drive contains personal or strategic information, it is likely
to get front page coverage.
Steps to take to secure your personal laptop:
- Do not store sensitive data unencrypted on the hard drive.
- Password protect your boot up process and/or each file on the hard drive.
- In restaurants, take it with you or have someone watch it if you step away
from the table.
- Do not carry your laptop in a common laptop bag that makes its contents obvious.
- If it is not in use at work, keep it out of view in a locked drawer.
- If you have to leave it in a vehicle, put it in the trunk before you leave for
your destination.
- If you have to leave it out, such as in an office or in a restaurant, utilize the
universal security slot (most laptops have these) with a locking cable, available
at computer stores.
- Keep a list of all model and serial numbers, as well as a backup of the hard drive,
in a safe place.
Bauer, John. “FCPD Questions For You.” The West Springfield SHIELD
June 2008: 5-6.
www.fairfaxcounty.gov/police/newsletter/wsp/june2008.pdf.
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