Information Technology & Computing Services

Policy Statement 4: Information Technology Services

General Information

Information Technology Services (ITS) supports the University's Enterprise computing environment. This environment is comprised of mainframes, mid-frames, high performance computers, servers and data network infrastructure. ITS' mission is to provide a high speed and robust environment to the Univesity. It is the responsibility of this team to research new technologies and discover ways to implement them on a Campus-Wide scale as it correlates to the University's production and academic missions.

IT Services' Components

IT Services is subdivided into three teams:

1. ITS Systems

   This group supports the University's mission critical mainframes and servers. This group's primary focus is providing a stable computational platform for the University. Capacity planning, system utilization, and assistance with complex program problems are all facents of the activities for the members of this group.

   • ECUMVS- Administrative Mainfram Platform
   • Exchange Servers- University email systems
   • Core Facility Servers- University Virtual Environment for Learning Platform
   • Various NT Servers functioning as web, file, and client server platforms
   • IDX - Patient Scheduling and billing platform
   • Logician Server- Electronic medical record for Medical School patients

2. ITS Network Engineering

   This group supports the University's High Speed Data Network. This network encompasses approximately 7500 end nodes and spans the East and West Campuses. Research into new networking technologies is a key component in the designing of ECU's Next Generation Network. The major goals for this group are as follows:

   • Data Network Backbone Support
   • Next Generation Network Design and Implementation
   • Network Operations Center (NOC)- Implementation of a state of the art Network Operations Center in order to minitor University network resources
   • Research and Development- The constant evolution of network technologies requires constant research to find applicable solutions for the University environment. These solutions must be analyzed to determine if they will scale properly for a large campus network.
   • Network Policies and Procedures

3. ITS Network Analysis

   This group provides second tier support for networking issues as well as software support for the Infrastructure Team. Major responsibilities for the team are:

   • Network Security- Selection, coordination with ITS Network Infrastructure, configuration and maintenance of University Firewalls and other network security devices
   • Network Intrusion/Detection
   • Network Utilization and Statistics- Collection of network utilization and statistics for use in capacity planning and publication
   • Network Management Station Support- Support of the NOC's Network Management Stations and servers
   • Network Programming Support- Provide programming support on an as needed basis to automate network management functions
   • Dynamic Host Configuration Protocol (DHCP)
   • Dynamic Domain Name Service (DDNS)
   • Special Project Coordination- Coordinate and collaborate on grant proposals as an information resource in areas of networking