Mission & Vision
The vision of the Conflict Resolution and Mediation Programs (CRMP) is to provide services to promote a non-adversarial, non-threatening culture of resolving workplace conflict and to promote a culture that views conflict as constructive not destructive.
The mission of the Conflict Resolution and Mediation Programs is:
- To educate: To educate members of the ECU community on conflict resolution in order to empower them to resolve conflicts constructively.
- To serve: To provide mediation services, conflict coaching, and other alternative dispute resolution services to members of the ECU community who seek assistance in resolving interpersonal conflict.
- To be a resource navigator: To provide guidance to visitors on resources available, outside the scope of CRMP, to address their concerns.
Standards of Practice
Confidentiality: All information generated in furtherance of any service provided to visitors of the CRMP shall be deemed confidential to the extent permitted by law.
Informality: The services provided by the CRMP are informal and “off-the-record” to promote a more collaborative and non-threatening atmosphere for the visitors.
Neutrality and impartiality: The neutrals, facilitators and mediators in the CRMP shall perform their duties in a neutral and impartial manner.
Non-alignment: The CRMP is not formally aligned with any specialized resources, (e.g. Human Resources) available to the staff and faculty at ECU. While the CRMP is housed in the Office for Equity and Diversity (OED), the services offered are distinct and separate from OED.
Voluntary: Any visitor to the CRMP comes freely and can stop availing themselves of the services offered at any time.