The services offered by the Conflict Resolution and Mediation Programs are:
Mediation is a voluntary process whereby two or more parties in a dispute, with the help of a neutral third party, agree to work together to reach a mutually satisfactory solution to their dispute.
Conflict Coaching is a method of conflict management whereby a coach assists one party to a conflict to have a better understanding of the conflict they are experiencing with the goal of helping the party develop skills to engage another party constructively.
Facilitation is a process whereby a neutral third party assists two people have an effective discussion about their concerns or misunderstanding.
Shuttle mediation is a voluntary process whereby two parties in dispute are willing to reach a mutually satisfactory solution to their dispute with the help of a mediator; however, they are not willing or ready to have a joint discussion and prefer the mediator to “shuttle” between them.
Group facilitation is a process whereby a neutral third party assists a group in having an effective and efficient meeting or discussion.
Resources navigation whereby we assist you in determining which resource, outside the scope of CRM, is available for you to redress your needs.