Business Process Review
What is Business Process Review?
Business Process Review (BPR) is a formal process and structure for systematically evaluating and improving efficiency. This work is grounded in Baldrige, LEAN, and Six Sigma frameworks and methodologies.
The potential benefits of a BPR project include:
• Improved strategic decision making based upon increased knowledge.
• Consideration of the impact of decisions beyond individual departments or
areas of operation.
• Improved methodical documentation of an entire issue and in addressing
How can BPR help me?
At ECU, the BPR Committee is comprised of representatives from across the institution. Working in conjunction with key stakeholders, BPR provides the following services:
• Process documentation, analysis, optimization, and re-engineering (using LEAN, Six Sigma, PDSA)
• Continuity of Operations
• Process Modeling and Simulation (Risk Mitigation)
• Accreditation, Audit, Compliance, and Legal Support
• Process Monitoring and Control Systems (Quality Control)
What are the components of a BPR project?
Although every BPR project is unique most of the deliverables remain the same regardless of the project. Every project will primarily feature the following items:
• A project charter includes detailed information regarding the statement of
scope, objectives, participants, and deliverables, timeline, and approval
signatures for the project.
• An IGOE (Inputs, Guides, Outputs, Enablers) summarizes all of the relevant
elements of a process improvement project before the actual work begins.
• A root cause analysis tool for identifying and documenting the root cause of
faults or problems.
• A critical-to-quality analysis consists of the identification of actual or perceived
“quality” parameters that have a direct and significant impact on the desired
system and/or process as perceived by participants.
• A benchmarking study that addresses the simple question of “Who does this
well and what can we learn from them?”
• Interviews and/or surveys to capture the “voice of the customer.”
• Process maps or flowcharts that provide a visual representation of the activities
involved in both the current state and the desired future state of a system
• A business case is a formal document that captures the reasoning for initiating
the BPR project, the findings from the project, and a recommendation for an
action or series of actions to be taken.