Welcome to Financial Services at East Carolina University

Financial Services


ECU's Student Refund Process

Effective Summer 2015, student refunds from the University Cashier's Office are handled through TouchNet.  Students access TouchNet through the ECU OneStop ( web portal to view bills, make payments, and view, download, and print 1098-T tax statements, and set up tuition payment plans.  Parents can be set up by their student as an Authorized User to have access to view bills, make payments, and view, download and print 1098-T tax statements.  Only the student can update and view the student's eRefund profile (Authorized users receive login information once they are set up and can access the TouchNet site directly at

The refund process through TouchNet gives students the option to have their refunds deposited directly into their own bank accounts.  If direct deposit information is not provided to the university, refund checks will be mailed to the student.  For set up instructions and more information on this process,  please click here.

Setup your eRefunds account now!

  • Students: Login to OneStop   (
  • Under TOOLS, click "Tuition Statements, 1098-T Statements, & Payments"
  • Select the eRefunds tab and click "Set up Account"
  • Select a saved account OR enter information for a new account and click "Continue"
  • Note: Do not enter a debit card number here; eRefunds cannot be sent using your debit card number.  Please contact your bank for assistance with locating your routing number and bank account number for ACH/direct deposit transactions.
  • Review account information and the ACH agreement, select "I Agree" and click "Continue"



Contact Information:

Correspondence Address:

ECU Cashier's Office
G120 Old Cafeteria Complex
Mail Stop 230
Greenville, NC 27858-4353
Call Center: (252) 737-6886
Fax: (252) 328-2413

NOTE:  All scholarship checks, third party payments, and letters should be sent directly to the Cashier's Office Correspondence Address.

Standard Remittance Address (tuition payments only):

ECU Tuition Payments
PO BOX 603084
Charlotte, NC 28260-3084

Overnight Remittance Address (tuition payments only):

ECU Tuition Payments
Lockbox Services Ref. 603084
1525 West WT Harris Blvd - 2C2
Charlotte, NC 28262

The University Cashier's Office serves as the central collection center for student accounts receivable and for receipting of State funds through departmental deposit. The primary purpose of this office is the billing, receiving, depositing, disbursing, accounting and the financial record keeping of student tuition, fees and related charges as well as other State funds deposited and in the custody of the office and finally safeguarding these funds until deposited with the State Treasurer and/or a designated commercial bank. This must be accomplished while in compliance with University policies and procedures, State and Federal laws and regulations relating to the handling and disposition of public funds. The purpose of this homepage is to furnish the reader with a general overview of the operations and procedures of the Cashier's Office.

Dollars and coins
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