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Welcome to Financial Services at East Carolina University
Cashier


Financial Services


 


IMPORTANT INFORMATION

PUBLIC SUPPORT OF EDUCATIONAL PROGRAMS

East Carolina University is a publicly supported institution. Tuition payments and other required student fees meet only a part of the total cost of the education of students enrolled. On average, for each full-time student enrolled in an institution of The University of North Carolina, the State of North Carolina appropriated $11,738 per year in public funds to support the educational programs offered.

The University of North Carolina Board of Governors adopted a Plan to make tuition and fee rates for undergraduate North Carolinians predictable and affordable. Pursuant to the Plan, the maximum rate of annual increase for undergraduate residents for campus-initiated tuition is 6.5% and the increase in general fees (Athletics, Health Services, Student Activities, and Educational and Technology Fees) is 6.5%. Exceptions to the Plan were allowed to help address academic quality, to partially remedy the cumulative negative impact of several years of state budget reductions, and to help the University protect the quality of a UNC education. Specific information, including maximum allowable increases in tuition and fees per academic year by UNC campuses is available at http://www.northcarolina.edu/finance/tuition.

G.S. 116-11(7) requires that the Board of Governors set tuition and required fees at the institutions, not inconsistent with actions of the General Assembly. Tuition and fee rates included in this bill were approved by the Board of Governors in February 2013. The tuition increases approved for 2013-2014 of $201 per resident undergraduate student, $500 per nonresident undergraduate student, $214 per resident graduate student and $700 per nonresident graduate student will generate $6,032,328 in additional revenue. Those funds will be used for need and merit financial aid, faculty and academic support, student services, infrastructure, and operational support.

eBilling

East Carolina University’s Electronic Billing (eBill) system is the official means of generating tuition bills to enrolled students. Students and their authorized users will receive email notifications from cashier@ecu.edu to their Outlook Live student email when a new billing statement is available for review online. Please note, ECU does not mail paper bills.

Students can gain access to the eBill system through OneStop at http://onestop.ecu.edu/ and should choose the “TUITION STATEMENTS, 1098-T STATEMENTS & PAYMENTS” link on the “Tools” tab. Once logged in, students will be able to make online payments, view and/or print billing statements, or review current account activity. Students will also be able to set up other individuals as authorized users, and these users will be able to view and print billing statements and/or make online payments. Authorized users can gain access to the eBill system by logging into https://epay-banner.ecu.edu/C20694_tsa/web/login.jsp.

Since the delivery method of student bills is through ECU’s Outlook Live student email, it is the student’s responsibility to check their ECU email for eBilling notifications so that satisfactory payment arrangements can be made by the deadlines posted in the University’s Tuition and Fee & Payment Schedule Brochure for each semester.

It is also important to understand that the eBill statement will only reflect the charges and credits applied to a student’s account at the date the eBill was generated. If additional charges are incurred after an eBill statement has been generated, it is the student’s responsibility to monitor their financial account through the eBill system to ensure that there are sufficient financial aid/resources and/or payment to cover all charges on account. A partial payment will not secure a student’s class schedule.

Payment Options

The following methods of payment are accepted by ECU’s Cashier’s Office for payment of tuition, fees, housing and dining charges.

Payment Type

Payment Methodology

Payment Location

Cash

In person

 

Cashier's Office

 

Check

  Money Order

  Certified Check

In person

US Mail

Other mail package delivery services such as UPS, etc

Cashier's Office

Wire Transfer

Bank Transfer

N/A

Web Check

 

On line only

One Stop – Tuition Statements, 1098-T Statements  and Payments option

Debit Cards

  PIN based only

In person

Cashier's Office

Credit Cards

  American Express

  Discover

  Master Card

  VISA

On line only

One Stop – Tuition Statements, 1098-T Statements and Payments option

All credit card payments will be assessed a 2.75% convenience fee

ECU DOES NOT ACCEPT CREDIT OR DEBIT CARD PAYMENTS

 BY TELEPHONE, MAIL OR BY FAX

 



Computer access is available in the Cashier’s Office and Cashier staff will be available to assist with the on-line payment process.

For more information about payment options, please reference the Cashier’s Office web page at http://www.ecu.edu/cashier.

Payment Plan

East Carolina University will begin providing payment plans through the online TouchNet Bill Payment system.  The payment plans will begin with the Fall 2014 semester.  More information will be provided soon.

Holds/Financial Obligations

Students and authorized users will be emailed weekly billing statement notifications. If a financial obligation is due to the university and has not been met by the specified date for each semester, a “hold” tag will be placed on the student account. A “hold” tag will prevent a student from obtaining transcripts or registering for any classes until the obligation has been satisfied.

View Holds On-line

Log into https://onestop.ecu.edu/onestop (OneStop) and choose the "SELF-SERVICE BANNER" link. You can confirm any holds on your account by drilling down to "STUDENT RECORDS" and "VIEW HOLDS".

Refunds

Refunds are handled by Higher One. Each registered student will receive an ECU Higher One Card. To receive a refund, you must authenticate your ECU Higher One Card. During this process, you will choose how to receive your refund money. To learn more about the refund options available through Higher One visit the frequently asked questions.

CONTACT INFORMATION:

Student Financial Services Call Center – 252-737-6610, 252-737-6886 or Toll Free (888) 331-5328

The Student Financial Services Call Center receives all telephone calls for the offices of Cashier and Financial Aid. Call center employees are trained to answer general questions. More complex questions are considered level 2 calls and will be handled directly by the Financial Aid and/or Cashier Office staff.

Cashier’s Office

The Cashier’s Office is located in the Old Cafeteria Complex, Room G120 and is handicap accessible. Normal business hours are from 8:00 a.m. to 5:00 p.m. Monday through Friday. Questions can also be emailed to cashier@ecu.edu. Tuition and fee rates are published annually and can be found on the cashier webpage or by clicking the following link:

http://www.ecu.edu/cs-admin/financial_serv/cashier/tufee.cfm.

Financial Aid

The Financial Aid office is located on the second floor of the Old Cafeteria Complex, Room 2103 and is handicap accessible. Normal business hours are from 8:00 a.m. to 5:00 p.m. Monday, Wednesday, Thursday, and Friday and 9:30 a.m. to 5:00 p.m. on Tuesday. Statements reflect all “memo” and “authorized” aid. Any questions regarding Financial Aid can be emailed to faques@ecu.edu or students are seen on a walk-in basis in the Financial Aid office.

Campus Living Information (252)328-4663

The Campus Living office is located in Jones Residence Hall, suite 100 and is handicap accessible. Normal business hours are from 8:00 a.m. to 5:00 p.m. Monday through Friday. Tuition Statements will reflect housing and dining charges and are due in conjunction with the academic calendar. Any questions regarding housing can be emailed to housing@ecu.edu or students are seen on a walk-in basis in the Campus Living office.

Academic Calendar

The academic calendar is the official calendar for the university and provides critical information about key dates throughout each semester.

Financial Aid (Title IV) Authorizations

Per Federal Student Aid guidelines, beginning in the Fall 2013 semester, the East Carolina University (ECU) Cashier's Office is changing how federal financial aid disbursements are processed on student accounts. To learn more about financial aid authorizations, please visit https://author.ecu.edu/cs-admin/financial_serv/cashier/FAAuthorizations.cfm.