Important Information
Cashier’s Office (252) 328-6886 or Toll Fee (888) 331-5328
The Cashier's Office is located in the Old Cafeteria Complex, room G120 and is handicap accessible. Normal business hours are from 8:00 a.m. to 5:00 p.m. Monday through Friday. Questions can also be emailed to cashier@ecu.edu. Tuition and Fee Rates are published annually and can be found on the cashier webpage or by clicking the following link http://www.ecu.edu/cs-admin/financial_serv/cashier/tufee.cfm.
Billing
Students will receive a Cashier's Billing Statement for Fall and Spring semesters, approximately thirty days prior to the published date for classes to begin. Summer billing statements will be received approximately three weeks prior to the first day of classes. If classes are added after the billing statement is mailed, another statement will not be sent before schedule cancellation. Students must view their accounts on-line. Please refer to the academic calendar for payment due dates to ensure class schedules are not canceled.
Payment Instructions
Payments through eBill:
Remittance should be made in U.S. funds in the form of credit card (MasterCard, Visa, or Diners Club).
Payments in person
The University Cashier’s Office is located in the Old Cafeteria Complex, room G120 and is handicap accessible. Payments can be made in person during normal business hours of 8:00 a.m. to 5:00 p.m. Monday through Friday.
Payment by mail
Payments must be postmarked by the date determined in the Fee Payment Schedule & Tuition and Fee Schedule brochure. You can pay your fees by check, MasterCard, Visa, or Diners Club. Checks should be made payable to East Carolina University and should include the student Id.
Payment by phone
Credit card payment can be made by contacting the Cashier’s office at (252) 328-6886 or Toll Fee (888) 331-5328. Credit cards accepted are MasterCard, Visa, or Diners Club.
Payment Plan
Academic Management Services (AMS) is the only approved payment plan. Payments begin June 1st and end on March 5th. There are 5 equal installments for fall and 5 equal installments for the spring, plus a processing fee. Students and parents can contact AMS directly at (800) 635-0120 to sign up for the plan.
Holds/Financial Obligations
Students are mailed mid-term statements and can view their billing statement anytime during a semester. If a financial obligation is due to the university and has not been met by the specified date for each semester, a “hold” tag will be placed on the student account. A “hold” tag will prevent a student from obtaining transcripts or registering for any classes until the obligation has been satisfied.
Refunds
Refunds are handled by Higher One. Each registered student will receive an ECU Higher One Card. To receive a refund, you must authenticate your ECU Higher One Card. During this process, you will choose how to receive your refund money. To learn more about the refund options available through Higher One click the frequently asked questions link at http://www.ecu.edu/cs-admin/financial_serv/cashier/Higher-One-ECU-Debit-Card.cfm.
Financial Aid Information (252) 328-6610
The Financial Aid office is located on the second floor of the Old Cafeteria Complex, room 2103. Normal business hours are from 8:00 a.m. to 5:00 p.m. Monday, Wednesday, Thursday, and Friday and 9:30 a.m. to 5:00 p.m. on Tuesday. Statements reflect all “memo” and “authorized” aid. Any questions regarding Financial Aid can be emailed to faques@ecu.edu or students are seen on a walk-in basis in the Financial Aid office.
Campus Living Information (252) 328-4663
The Campus Living office is located in Jones Residence Hall, suite 100 and is handicap accessible. Normal business hours are from 8:00 a.m. to 5:00 p.m. Monday through Friday. Tuition Statements will reflect housing and dining charges and are due in conjunction with the academic calendar. Any questions regarding housing can be emailed to housing@ecu.edu or students are seen on a walk-in basis in the Campus Living office.
Academic Calendar
The academic calendar is the official calendar for the university and provides critical information about key dates throughout each semester.
QUESTIONS REGARDING PAYMENT PROCEDURES SHOULD BE DIRECTED TO THE CASHIER’S OFFICE: (1) PHONE (252) 328-6886, (2) TOLL FREE (888) 331-5328, OR (3) EMAIL CASHIER@ECU.EDU.
