IMPORTANT INFORMATION

PUBLIC SUPPORT OF EDUCATIONAL PROGRAMS

East Carolina University is a publicly supported institution.  Tuition payments and other required student fees meet only a part of the total cost of the education of students enrolled.  On the average, for each full-time student enrolled in an institution of the University of North Carolina, the State of North Carolina appropriated $13,192.00 per year in public funds to support the educational programs offered.

Cashier’s Office (252) 737-6886 or Toll Free (888) 331-5328

The Cashier's Office is located in the Old Cafeteria Complex, room G120 and is handicap accessible.  Normal business hours are from 8:00 a.m. to 5:00 p.m. Monday through Friday.  Questions can also be emailed to cashier@ecu.edu.   Tuition and Fee Rates are published annually and can be found on the cashier webpage or by clicking the following link http://www.ecu.edu/cs-admin/financial_serv/cashier/tufee.cfm. 

eBilling

Effective Fall 2009, East Carolina University’s Electronic Billing (eBill) system will be the official means of generating tuition bills to enrolled students. Paper bills will no longer be mailed to student’s permanent home address. Students and authorized users will only receive email notifications of new billing statements.

Currently, all students and authorized users have access to the eBilling system. This is the same system that students and authorized users currently use to make online payments, to view billing statements, and/or to print billing statements. This service also allows students to set-up authorized users to be able to view and print billing statements and/or make online payments.

Each month, all students with outstanding balances on account will receive an email notification that a new billing statement is available via Onestop. Authorized users will also receive this email notification with a secure link included in the email for login to view the current billing statement. Please note that it is the student’s responsibility to check their email for eBilling notifications and for making payment by the deadlines posted in the University’s Tuition and Fee & Payment Schedule Brochure for each semester.

An eBill statement only reflects the charges and credits applied to a student’s account at the date the bill was generated. If additional charges are incurred after an eBill statement has been generated, it is the student’s responsibility to monitor their financial account to ensure that there are sufficient financial aid/resources and/or payment to cover all charges on account. A partial payment will not secure any of a student’s class schedule.  Please refer to the academic calendar for payment due dates to ensure class schedules are not canceled. 

Payment Instructions

Payments through eBill:

Remittance should be made in U.S. funds in the form of credit card (MasterCard, Visa, or Diners Club).

Payments in person:

The University Cashier’s Office is located in the Old Cafeteria Complex, room G120 and is handicap accessible.  Payments can be made in person during normal business hours of 8:00 a.m. to 5:00 pm. Monday through Friday. 

Payment by mail:

Payments must be postmarked by the date determined in the Fee Payment Schedule & Tuition and Fee Schedule brochure.  You can pay your fees by check, MasterCard, Visa, or Diners Club.  Checks should be made payable to East Carolina University and should include the student Id. 

Payment by phone:

Credit card payments can be made by contacting the cashier’s office at (252) 737-6886 or Toll Fee (888) 331-5328.  Credit cards accepted are MasterCard, Visa, or Diners Club. 

Payment Plan

Academic Management Services (AMS) is the only approved payment plan.  Payments begin June 1^st and end on March 5^th.  There are 5 equal installments for fall and 5 equal installments for the spring, plus a processing fee.  Students and parents can contact AMS directly at (800) 635-0120 to sign up for the plan.

Holds/Financial Obligations

Students and authorized users will be emailed monthly billing statement notifications.  If a financial obligation is due to the university and has not been met by the specified date for each semester, a “hold” tag will be placed on the student account.  A “hold” tag will prevent a student from obtaining transcripts or registering for any classes until the obligation has been satisfied. 

View Holds On-line

Log into https://onestop.ecu.edu/onestop (OneStop) and choose the "SELF-SERVICE BANNER" link.  You can confirm any holds on your account by drilling down to "STUDENT RECORDS" and "VIEW HOLDS".  

Refunds

Refunds are handled by Higher One.  Each registered student will receive an ECU Higher One Card.  To receive a refund, you must authenticate your ECU Higher One Card.  During this process, you will choose how to receive your refund money.  To learn more about the refund options available through Higher One click the frequently asked questions link at http://www.ecu.edu/cs-admin/financial_serv/cashier/Higher-One-ECU-Debit-Card.cfm.      

Financial Aid Information (252) 737-6610

The Financial Aid office is located on the second floor of the Old Cafeteria Complex, room 2103.  Normal business hours are from 8:00 a.m. to 5:00 p.m. Monday, Wednesday, Thursday, and Friday and 9:30 a.m. to 5:00 p.m. on Tuesday.    Statements reflect all “memo” and “authorized” aid.   Any questions regarding Financial Aid can be emailed to faques@ecu.edu or students are seen on a walk-in basis in the Financial Aid office.

Campus Living Information (252) 328-4663

The Campus Living office is located in Jones Residence Hall, suite 100 and is handicap accessible.  Normal business hours are from 8:00 a.m. to 5:00 p.m. Monday through Friday.  Tuition Statements will reflect housing and dining charges and are due in conjunction with the academic calendar.  Any questions regarding housing can be emailed to housing@ecu.edu or students are seen on a walk-in basis in the Campus Living office. 

Academic Calendar

The academic calendar is the official calendar for the university and provides critical information about key dates throughout each semester.

QUESTIONS REGARDING PAYMENT PROCEDURES SHOULD BE DIRECTED TO THE CASHIER’S OFFICE:  (1) PHONE (252) 737-6886, (2) TOLL FREE (888) 331-5328, OR (3) EMAIL CASHIER@ECU.EDU.