Welcome to Financial Services at East Carolina University

Financial Services


This guide provides additional information related to:
· Troubleshooting e~Print technical issues
· Most frequently asked questions (FAQ)
· Tips from users

Tips and Techniques

Technical Troubleshooting

  • What software do I need to use e-Print?

Current Web Browser: Version 4.0 or higher of Netscape Communicator or Microsoft Internet Explorer. (NOTE: Netscape Communicator ver 6.0 is not recommended at this time)

Acrobat Reader.: Version 4.0 or higher. Note: if you use Microsoft Internet Explorer as your browser, configure Acrobat@Reader to run outside the Browser.
(See directions below for configuring Acrobat Reader to run outside the Browser.)

  • When I print a report, the printed copy does not look like the report displayed on my screen?

Contact the ITCS help desk 328-6866.

  • My report display area is extremely small.

Configuring Acrobat@Reader to run outside of the browser can increase the viewing area for the reports. (See directions below for configuring Acrobat@Reader to runoutside the Browser.)

A popular windows desktop area setting related to displaying e-Print reports is 800X600 pixels. This setting can be set by clicking start/settings/control panel/display/settings/desktop area (move the bar unti1800X600 is displayed.)
Contact the ITCS help desk 328-6866 if you need assistance.

  • I am using Microsoft Internet Explorer and I am having problems displaying reports.

To avoid display problems when using Microsoft Internet Explorer, configure Acrobat Reader to run outside the browser. (See directions below for configuring Acrobat Reader to run outside the Browser.)

  • I am using Microsoft Exolorer and when I try to retrieve a PDF file (report) sometimes the window
       appears blank.

If this happens, try clicking the Refresh button, which should cause Acrobat@Reader and the PDF file to both appear on the screen.

  • Configuring the Acrobat Reader to run outside of the browser .

Many users will want to integrate Adobe Acrobat Reader with their web browser, so that the PDF file will be displayed within the viewing area of the browser window. This is the default mode of operation. However; some users may prefer to run Acrobat Reader in a stand-alone capacity. Below are some guidelines in configuring the Acrobat Reader on this feature.

1. Open the "General Preferences" dialog of Acrobat Reader.
• If Acrobat Reader is already running as a helper application within your browser: Click the right-facing arrow at the top of the right-hand side of the application' s viewing area; then select Preferences from the menu.
• If Acrobat Reader is open in a stand-alone capacity on your desktop: From the File menu, select Preferences and then General Preferences.

2. Turn off the web browser integration feature
• Deselect (clear) the "Web Browser Integration" checkbox at the bottom of the dialog and click the OK button.
• The next time you download an e-Print report as PDF, a "File Download" dialog will appear. To open the report in Acrobat Reader, select the option button that reads "Open this file from its current location." (If you don't want the dialog box to appear each time you download PDF, de-select the "Always ask..."checkbox.) Then click the OK button. Acrobat Reader will open in a stand-alone capacity with the selected report in context.