Strategic Plan

Strategic Planning Goals

Goal 3: Increase the productivity of faculty, staff, and students in research and creative activity.

Goal 3G. Strengthen the infrastructure that supports the application for and implementation of Grants and Contracts

1) Co-location of Office of Sponsored Programs and Grants

2) User friendly RPT for PI to manage Grants

3) Document Pre and Post award process for continuous improvement

-Eliminate duplication

-Form and work with user groups

-Policy committee

4) Prepare for next indirect cost negotiation

5) Prepare for federal audit

Goal 5: Be a leader in the development and application of information technology in higher

education.

Goal 5C. Re-design its administrative processes to be electronic-based rather than paper-

based. (Joint effort with ITCS)

1) WEB utilization

2) Imaging

3) Electronic Reports – Data Warehouse

4) Upgrade SCT

Goal 5D. Provide faculty, students, and staff with appropriate access to state-of-the-art services and technological infrastructure. (Submitted to ITCS)

1) PC Lease for 2 years (for CIS)

2) Technical infrastructure that will support administrative systems

-WEB, application system, data warehouse (for CIS)

3) Standard industry software applications – university wide (For CIS)

Goal 6: Improve the quality and efficiency of its services and operations.

Goal 6A. Adopt a philosophy of continuous improvement with a focus on customer service.

1) Develop AVCSFS Mission Statement

2) Cross training

-Job rotation

3) Internship Program

4) Form customer focus groups

-Customer feedback

-Create list

-Comments/Survey Process

5) Enhance staff and customer training programs

Goal 6B.Access and re-engineer its administrative and service processes to improve efficiency and quality.

1) ECU Foundation

2) HR/Payroll – Timesheets – Time/Effort

3) Budget

4) Pre/Post Award

5) Compliance of Financial Reporting – Process/Schedule GASB 33,34,35

6) Form quality improvement team – partnerships

-Consolidate scholarship distribution activity

-Centralized Student Employment Office

7) Quit writing checks to ourselves

8) Centralization of Cash Management

9) Travel process

10) Consolidation of Banking activity

11) Electronic Notification of Deposit

Goal 6C.Establish benchmarks and targets for improvements of its various activities.

1) Tie to process document in Goal 6B

-Budget

-ECU Foundation

-Research

-HR/Payroll

-Travel

-Student Services

2) Customer service index

Goal 6D.Develop and implement a multi-year financial planning process.

1) Budget Process – Institutional Planning

2) Include Auxiliary Units in this process

Goal 6E.Establish clear priorities for the focused investment of existing and new resources.

1) Establish projects and programs consistent with strategic plan and resource availability

2) Look at accounts for university and foundation investments to maximize return

3) Manage ACC list.

Goal 6F. Explore and implement alternative work styles, evaluation criteria, and rewards for its

employees.

1) Explore possible rewards for suggested improvements

2) Flex-Time

3) Dress-down day

Goal 6G. Expand its hours of service and accessibility to meet the needs of its changing student

body.

1) Continue to look at start-up committee feedback for hours to meet the needs of student body.

2) Billing/Registration/Payments on Web

3) Drop Boxes

4) Direct Deposit of excess Financial Aid

5) Add Deferment and cancellation forms to web site

6) Email or Web based system for conducting Exit Interviews

Goal 6H.Strengthen its infrastructure for securing and administering external financial support.

1) Streamline, communicate and train staff on business policies

2) Enable and Train University staff to manage financial resources

Goal 6I.Enhance its outreach efforts to its alumni.

1) Reports to donors

2) Use financial report as a marketing tool

DRAFT

Project	Related Division Priority	Start Date	End Date	Cost Estimate	Funding Source	Responsible Dept	Measurement Method
Prepare for Next Indirect Cost Negotiation	Goal 3G	Current	2002	In process	Overhead Receipts	Financial Services	Negotiation Success
Data Warehouse	Goal 5C	Current	On-going	In process	ITCS/ To be determined	Financial Services/ ITCS	Customer Satisfaction Index
Upgrade SCT Systems	Goal 5C	Current	2001	In process	ITCS/ to be determined	Financial Svcs/ ITCS	Project Plan/ Actual
Enhance Staff and Customer Training Programs	Goal 6A	2000	On-going	Not started	TBD	Fin Svcs/ HR	Customer Satisfaction Index
Form Quality Improvement Teams/ Partnerships	Goal 6B	2000	On-going	TBD	TBD	Initially – Financial Services	Process Efficiencies and Effectiveness
5 Year Budget Process	Goal 6D	2000	2001	TBD	TBD	Administration & Finance/ Institutional Planning & Research	Producing an effective Budget Model
Direct Deposit of Excess Financial Aid	Goal 6G	2000	2001	$0	N/A	Financial Services	Customer Satisfaction Index
Rewarding Employees for suggested improvements	Goal 6F	2000	On -going	TBD	TBD	HR/Financial Services	Program establishment