Information Technology Governance
Key Metrics
Information Technology and Computing Services collects data on the many services we provide to the university campus. We strive for excellence and appreciate your feedback on all facets of our operation.
Metric and other performance information is updated quarterly. Contact us by e-mail, feedback form or call 252.328.9103. We're interested in your suggestions.
User Satisfaction Surveys
Customers are surveyed after each closed service call, and results are reviewed daily for issues and trends that help shape both long-term and short-term program changes. Follow up on negative feedback is handled by the appropriate manager. Results are broken down by faculty, staff, students and medical clinics.
Help Desk Same-Day Resolution
This chart shows the relationship of total tickets closed by the Help Desk and those closed on the same day.
Service Calls by Location/Group
Distribution of Help Desk service calls by campus and group.
Visitors by Semester - ITCS Website
ITCS website traffic - Spring Semester 2012
Blackboard Statistics
Centra Events
Peak Centra events (left) fall 2007 through spring 2012 and total Centra events (right) fall 2007 through spring 2012.
