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Information Technology Governance

How We Rate

ECU employs 228 central ITCS staff and there are approximately 120 decentralized IT staff at varying levels and units across campus.

Approximately 150 students are employed within ITCS and across colleges in IT positions. This past fiscal year, we met our goal of 99% uptime, with less than 1% unplanned downtime for all critical systems, the network, Banner, Exchange, and the primary Web site.

We support over 450 technology-enhanced spaces, including 9 rooms in the Coastal Studies Institute on Roanoke Island. Currently, we are completing 57 classroom technology upgrades. The 10th annual Think-In featured 24 presentations provided by 47 faculty and staff.

 

By the Numbers
2013-20142014-2015
CommonSpot (since inception)
  
Web pages created
40,00040,000
Documents uploaded
50,00055,000
Departmental Web sites
800700
   
Computers on Campus
  
Total number of computer labs
108110
Total computers in all labs
2,8982,930
Computers refreshed in labs
1,100492
University-owned desktop computers
13,22714,215
   
ecuBIC  
Hosted reports
8,0009,200
Users5,0006,200
Training courses - attendees (since inception)
800800

 

By the Numbers
2013-2014 2014-2015
Global Classroom
   
Presentations recorded
557 1,063
Partner universities
46 65
Countries connected
28 32
     
IT Help Desk
   
Service requests (total)
40,003 53,946
Online service requests
15,883 17,918
Chats 1,275 1,405
     
Lecture Capture
   
Recordings
14,965 14,549
Viewings 254,113 375,299
     
My Web
   
Faculty and staff users
1,297 1,600
Students users
1,621 1,700
     
Networking    
Data ports (total)
55,000 57,000
Wireless access points
1,800 1,907
     
Opscan    
Sheets scanned Walk-in Help Desk (Austin)
7,279 (packets)
254,147
Sheets scanned Health Sciences Campus
24,000 21,700
     
Pirate Print Kiosks
   
Files printed
11,902 15,096
Pages 51,655 67,090
     
Pirate Techs/ACE
   
Service requests
7,348 7,197
     
By the Numbers
2013-2014 2014-2015
Poster Printing
   
Walk-in Help Desk (Austin)
936 1,049
Health Sciences Campus
1,100 1,444
   
Qualtrics    
Faculty and staff users
681 231
Student users
607 385
Surveys created
3,840 4,550
Survey responses
243,443 211,600
     
Software Download Center
   
Downloads 7,227 6,000
Microsoft downloads
13,922 3,130
     
Training/Orientations

Faculty and staff attendees - ITCS-led sessions
400 200
Student attendees for summer orientation
4,314 4,161
     
Lynda.com

Users 114 2,236
Videos viewed
1,290 64,500
Hours viewing time
85 4,722
     
Video Teleconferencing


Events managed (MTS)
500 570
     
WordPress    
Sites 5,179 1,446
Users 7,055 2,706
     
Yammer (since inception)
   
Groups   400
Messages sent
  42,000
Members   4,657
Uploaded files
  2,359