Information Technology Governance

How We Rate

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Key Metrics

We collect data on the many services Information Technology and Computing Services provides to the university campus. We strive for excellence and appreciate your feedback on all facets of our operation.

Metric and other performance information is updated quarterly. Contact us by email, feedback form or call 252.328.9103. We're interested in your suggestions.

Service Calls by Location/Group

Help Desk service calls by campus & group - through Q2 2013

ServiceCallsLocation-Aug2013

Visitors by Semesters - ITCS Website

ITCS website traffic - Summer 2013

ITCS-Visits-Summer2013

Blackboard Statistics

BbAvgCourses2013

BbAvgUsers2013

Customer Satisfaction | Importance - 2011-2012

satisfaction2013

Technology - Enhanced Classrooms

ClassTech2013

Visitors by Semester - ECU Website

Ecu website traffic - Summer 2013

ECU-Visits-Summer2013

SabaMeeting Events

Peak SabaMeeting events (left) and Total SabaMeeting events (right) Summer 2013

SabaPeak2013 SabaEvents2013

Key Factor Comparison - 2011/2012

keyFactors2013