Information Technology Governance
Key Metrics
Information Technology and Computing Services collects data on the many services we provide to the university campus. We strive for excellence and appreciate your feedback on all facets of our operation.
Metric and other performance information is updated quarterly. Contact us by email, feedback form or call 252.328.9103. We're interested in your suggestions.
System Uptime Percentages
Uptime for the ECU's main systems: ECU network, email servers, Blackboard and the ECU website.
Help Desk Same-Day Resolution
This chart shows the relationship of total tickets closed by the Help Desk and those closed on the same day.
Service Calls by Location/Group
Distribution of IT Help Desk service calls by campus and group - Spring 2013
Visitors by Semester - ITCS Website
ITCS website traffic - Spring Semester 2013
Blackboard Statistics
SabaMeeting (formerly Centra) Events
Peak SabaCentra events (left) and Total Centra events (right) Fall 2007 - Fall 2012.
Customer Satisfaction | Importance - 2011/2012
Key Factor Comparison - 2011/2012
