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Citations


 

Most citations issued are a result of false information given by peers, assumptions and/or failing to fully read and understand the signs we have posted at the entrance to all of our lots. At any point if you have a questions regarding our signs, please do not hesitate to call our office. This small precaution can prevent citations.

Contrary to popular belief, our department does not make a fortune from issuing citations. In actuality, NC General Statutes require that we can only retain 20% while the rest goes back to the state. So why do we still issue them?  We still issue them for the same reason why we have a police force, to prevent chaos! In order to do this, our department had to come up with the best possible rules and regulations guide we could in order to serve ECU's general population as a whole. Our hope is to better educate the population so that everyone will have one less thing to worry about while coming to campus to do whatever it is they need to do. Please note that if a vehicle is in violation of two or more violations, they will receive the violation of higher value.

If you received a parking citation at East Carolina University, you have two options to resolve the situation: (1) appeal the citation (through Pirate Port) or (2) pay the citation.  If you are a guest to the University, you will need to create a guest account before submitting your appeal. If you are unable to appeal online please obtain a written appeal form, which you may acquire from our office located at 305 E. 10th Street.  *Please note that there are invalid reasons determined by our office that deem an appeal not eligible for consideration and will therefore be denied.  These types of appeals are not eligible to appear before the Citation Appeals Committee.*

Citations (that meet the criteria for being valid for appeal consideration) will need to be appealed within 10 business days of the date they are issued before the window to appeal is closed. Citations do not need to be prepaid prior to filing your appeal. Appeal decisions typically take 2-3 business days and will be sent to your primary email address (if you do not have an email listed, a letter will be mailed). If you do not agree with the result of your appeal (and the appeal met the criteria for being valid for consideration), you will have 10 business days to escalate the matter to the Appeals Committee. Click the "Appeal Citations" link to the right for more information regarding the process to escalate your appeal to the Committee. 

****Effective August 1, 2016, you will be required to prepay a citation prior to requesting to appear before the Appeals Committee (if you are eligible to appear before the committee). If the Committee rules in your favor, a refund will be processed based on the way in which you prepaid the citation.

  • If you paid with a credit card online, a refund will be processed back on to the same card - usually within 2-3 business days. If you paid with a credit card in our office, you will need to bring that card back in to our office for verification purposes, then the refund will be processed back on to that card - usually within 2-3 business days.
  • If you paid with cash or check, you will need to come in to our office and fill out a refund slip. Cash or check refunds will take 5-10 business days to process the request. Once processed, the refund will be mailed to the permanent address on file - usually within 3-4 weeks.

**The decision rendered by the Citation Appeals Committee is final. Failure to appear at the scheduled time before the Committee will result in an automatic final denial decision. If a reschedule of an appellant is necessary, then the appellant needs to notify the appeals coordinator via email. Only one reschedule is permitted. Appearances before the Citation Appeals Committee must be made in person. If circumstances prevent you from appearing in person for your scheduled meeting with the Committee, we can present your case to the Committee on your behalf.