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ECU Dowdy Student Stores

Return Policies

Returns are processed through Customer Service at the Dowdy Student Stores in the Wright Building. An original cash register receipt is required on all returns, refunds, and exchanges. Merchandise returns apply per the following categories:

Apparel, Gifts, School Supplies, and Art Supplies:

Apparel and gift items purchased at the Dowdy Student Stores for which there is no receipt (if you received the merchandise as a gift for example) may only be exchanged for merchandise of equal value. The value is determined as the current selling price at the time of the exchange. Merchandise such as apparel, gifts, school supplies, and art supplies may be returned or exchanged within 60 days of purchase date provided that it is returned in its original condition, is unopened, and the packaging is undamaged.

Textbooks:

See the refund information page for return dates for the current semester.

Course Packs:

No refunds or exchanges will be permitted on course packs, including lab manuals and study guides.

Trade Books and Reference Books:

Trade books and reference books may be returned or exchanged within 60 days of purchase date provided that it is returned in its original condition, is unopened, and the packaging is undamaged.

Computer Software, Hardware, and Related Accessories:

Returns/exchanges on software and computer accessories will be accepted within 30 days from purchase date in original condition, unopened, and undamaged. Computer hardware is not eligible for return or exchange. Special order items, study aids, test preparations, review books, Cliff Notes, and computer books are non-refundable unless defective and then may be exchanged only with store receipt.

Health Sciences Bookstore:

Returns for the Health Sciences Bookstore at the ECU Brody School of Medicine are handled in the same manner as the main store.

When refunds are authorized, refund will be given in original form of tender. 

Decisions made by the Dowdy Student Stores regarding returns, refunds, and exchanges are final.



Owned & operated by East Carolina University, our profits are returned to scholarships and campus programs. When you shop with Dowdy Students Stores, you are helping to support ECU students.