Returns are processed through Customer Service at the Dowdy Student Stores in the Wright Building. An original cash register receipt is required on all returns, refunds, and exchanges. Merchandise returns apply per the following categories:
Apparel, Gifts, School Supplies, and Art Supplies:
Apparel and gift items purchased at the Dowdy Student Stores for which there is no receipt (if you received the merchandise as a gift for example) may only be exchanged for merchandise of equal value. The value is determined as the current selling price at the time of the exchange. Merchandise such as apparel, gifts, school supplies, and art supplies may be returned or exchanged within 60 days of purchase date provided that it is returned in its original condition, is unopened, and the packaging is undamaged.
Textbooks: See the textbooks department web site regarding return dates for the current semester.
No refunds or exchanges will be permitted on course packs, including lab manuals and study guides.
Trade Books and Reference Books:
Trade books and reference books may be returned or exchanged within 60 days of purchase date provided that it is returned in its original condition, is unopened, and the packaging is undamaged.
Computer Software, Hardware, and Related Accessories:
Returns/exchanges on software on software and computer accessories will be accepted within 30 days from purchase date in original condition, unopened, and undamaged. Computer hardware is not eligible for return or exchange. Special order items, study aids, test preparations, review books, Cliff Notes, and computer books are non-refundable unless defective and then may be exchanged only with store receipt.
Returns for the Medical Bookstore at the ECU Brody School of Medicine can be seen on its web site at www.studentstores.ecu.edu/MedicalBookstore.
When refunds are authorized, refund will be given in original form of tender. Decisions made by the Dowdy Student Stores regarding returns, refunds, and exchanges are final.