Frequently Asked Questions
What do I need to furnish UP&G for a print job?
1. Provide complete instructions on the printing requisition.
In addition to filling out the contract and billing information at the top, under "Additional Remarks" please include information about the software program used, Mac or PC, file name, fonts used, etc.
2. Provide a sample with your printing requisition.
The sample lets us know if we are producing the piece with the right page breaks, color, and page layout.
3. Include any fonts used in your document on your disk.
If we don't have just one of the necessary fonts, your job may print with the wrong font or be delayed until we receive a copy of the font from you. When furnishing fonts, make sure you include both the screen and printer fonts.
What software programs does UP&G support?
When you want to design a job for yourself to be printed using our offset presses, we prefer certain applications that are compatible with our equipment and that are catered toward offset printing.
We prefer:
QuarkXPress (up to v. 6.5)
Adobe Illustrator (up to v. CS3)
Adobe Photoshop (up to v. CS3)
Adobe InDesign (up to v. CS3) (Mac only)
We will accept the following, but files submitted in these formats may have an additional charge:
Microsoft Word
Microsoft Publisher
Corel Word Perfect
What if I do not have access to the preferred software?
If you must use one of the above non-preferred software programs, we will only be able to provide you with digital color output or black output. For digital output or copy center jobs, a PDF file can be used if you embed all fonts and high resolution graphics. We will gladly redesign your file at our standard design rate, or you may redesign it yourself using one of our accepted programs.
How should I scan images for print?
As a general rule, scan all images at 300 dpi (dots per inch). If your job is 4-color process (full color), scan at 400 dpi. Scan your image at the size it will be printed (i.e. 2x3 photo: scan at 200% for 4x6 print). Images downloaded from the Internet will not print well because they are generally saved at 72 dpi (very low resolution).
How should I supply graphic files?
You may email your graphic files to us at upgprinting@ecu.edu (or if the job will be printed in Rapid Copy: rapidcopy@ecu.edu) or supply a CD. Be sure to include the requisition number and job title in the body of your email message and send us a copy of the laser print out with your original printing requisition as soon as possible via our UP&G courier. Also indicate on the printing requisition that you have already sent the files electronically so our staff can match the art with the printing order.
