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homeBCC - Five E-mail Guidelines

  1. A meaningful subject line. The subject line conveys the importance of the message and serves as a filing label.
  2. An appropriate salutation. As with most business communication, the salutation is the first impression. Open your e-mail with a greeting like Dear Dr. Jane Pirate, or Mr. or Ms. Pirate. Once you have exchanged e-mails with a person on a given subject, follow the protocol of the person responding. The more senior level professional should set the level of formality, especially in the work place.
  3. Professionalism. Be sure that your message is clearly expressed with attention to spelling, capitalization, punctuation and grammar using complete sentences in order to convey a professional image and ensure clarity. An e-mail IN ALL CAPS SCREAMS at the reader while shortcuts, such as U 2 dude, brand you as unprofessional. Profanity or abusive language always destroys your credibility.
  4. Respond within a reasonable time frame. The time frame is always driven by the subject being discussed and each communicatorâ€,s expectations.
  5. Check using your signature as a bumper sticker. Every message is an argument about your skills. Donâ€,t undermine the importance of other messages by bumper sticker advocacy in the signature.
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