Sonic Plaza
COB


Stacey Robinson,
Assistant Professor
Department of Marketing & Supply Chain Management
College of Business
East Carolina University
3123 Bate Building
Greenville, NC  27858-4353
252-737-4574
robinsons@ecu.edu

Stacey Robinson (Ph.D., Florida State University) joined the College of Business in the fall of 2011 as an Assistant Professor of Marketing. Her primary research focuses on innovating and understanding the consumer experience in retail and service exchanges.

Her research has been published in the Journal of Marketing, Journal of the Academy of Marketing Science, Journal of Service Research, Journal of Business Research, and Journal of Services Marketing, as well as being presented at a number of international and national conferences.

Dr. Robinson serves on the services editorial review board for the Journal of Business Research. She teaches Consumer Behavior and Retail Management.

Recent Publications:

Giebelhausen, Michael, Stacey G. Robinson, Nancy J. Sirianni, and Michael K. Brady (July 2014), "Touch v. Tech: When Technology as a Barrier or Benefit to Service Encounters," Journal of Marketing, 78 (4), 113-124.

Barnes, Donald, Joel Collier, and Stacey Robinson (2014), "The Impact of Role Conflict on Contagion Effects Between Employee Perceived Customer Delight and Work Engagement," Journal of Services Management, 28 (5), 4-14.

Smith, Jeffrey, Mark Gleim, Stacey Robinson, Sung-Hee Park, and William Kittinger (2014), "Using an Old Dog for New Tricks: A Regulatory Focus Perspective on Consumer Acceptance of RFID Applications," Journal of Service Research, 17 (1), 85-101.

Robinson, Stacey, Michael Giebelhausen and June Cotte (2013), "Shopping, Gambling or Shambling: An Introduction to Penny Auctions," Journal of Business Research, 66(9), 1612-1616.

Giebelhausen, Michael, Stacey Robinson, and J. Joseph Cronin (2011), "Worth Waiting For: Increasing Satisfaction by Making Consumers Wait," Journal of the Academy of MarketingScience, 39(6), 889-905.