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Thomas Harriot College of Arts and Sciences
Department of English

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Michael Albers

Office: Bate 2109
Phone: 252-328-6374

Michael Albers is an associate professor at East Carolina University, where he teaches in the professional writing program. In 1999, he completed his PhD in technical communication and rhetoric from Texas Tech University. Before coming to ECU, he taught for 8 years at the University of Memphis. Before earning his PhD, he worked for 10 years as a technical communicator, writing software documentation and performing interface design. His research interests include designing documentation focused on answering real-world questions and online presentation of complex information.


B.A. Coe College
M.S. North Carolina State University
Ph.D. Texas Tech University

Primary Areas of Research/Teaching
Communication of Information for Decision making and Problem Solving
Socio-Cognitive Aspects of  the Design of Complex Information
Communication Methods to Reduce Cognitive Load

Courses Taught
ENGL 8/7780:  Theory of Professional Communication [G]
ENGL 8/7766:  Special topics.  Web Design [G]
ENGL 7766:  Special topics. Usability Methods and Testing. [G]
ENGL 7702:  Research Design in  Technical and Professional Communication
ENGL 6721:  Copyediting for Professional Communicators [G]
ENGL 6715:  Technical Writing [G]
ENGL 6700:  Technical Editing & Production [G]
ENGL 5780:  Advanced Writing for Business and Industry [G]
ENGL 3880:  Writing for Business and Industry [U]
ENGL 3870:  Introduction to Editing and Abstracting [U]

Selected Publications and Presentations

Human-Information Interaction and Technical Communication: Concepts and Frameworks.
  Hershey PA: IGI Global. 2012.

Albers, Michael J. and Brian Still (eds).  Usability of Complex Information Systems: Evaluation of User Interaction.  CRC Press. 2010.

Communication of Complex Information: User Goals and Information Needs for Dynamic Web Information. Mahwah, NJ: Erlbaum. 2004.

Albers, Michael J. and John Marsella. “An Analysis of Student Comments in Comprehensive Editing.”  Technical Communication, 58.1, (2011), 52–67.

“Design and Usability: Beginner Interactions with Complex Software.”  Journal of Technical Writing and Communication. 41.3, (2011), 273–289.

“Usability and Information Relationships:  Considering Content Relationships When Testing Complex Information.   Usability of Complex Information Systems: Evaluation of User Interaction.  Michael J. Albers and Brian Still.  (eds). CRC Press. 2010.

E-mail & Website Links
Personal Website