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Patient Collections Jenny Sugg
Patient Due/Refund Manager
744-2163
Responsible for supervising Patient Phone Representatives and Refund Representatives within Clinical Finance Department. Oversee patient refunds and insurance company refunds. Responsible for maintaining patient accounts including statements, payment plans, SODCA, SEDCA, collection accounts, etc. Responsible for handling patient complaints concerning billing problems and/or insurance problems. Oversee patient calls to the Billing and Reimbursement department regarding account information/questions.
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