Patient Information
Hours
ECU Physicians outpatient service areas are open from 8 a.m. to 7:45 p.m. Monday through Thursday, and 8 a.m. to 5 p.m. on Friday. The Family Medicine Center is also open for urgent care during the following extended hours: Monday through Thursday from 8 a.m. to 8:30 p.m.; Friday from 8 a.m. 5 pm and Saturday, 9 a.m. to 12:30 p.m. Our Firetower Medical Office is open Monday through Thursday from 8 a.m. to 7 p.m.; Friday from 8 a.m. to 5 p.m. and Saturday from 8 a.m. until 2 p.m. Pediatrics has an after hours clinic from 6 p.m. to 10 p.m. seven days a week.
Scheduling and Preregistration
If you would like to schedule an appointment or ask about preregistration (reduces patient waiting time and facilitates confirmation of managed care authorizations), please call 1-800-722-3281. If calling locally, 252-744-1111.
Clinic Schedules During Adverse Weather
During times of adverse weather such as snow or hurricanes, you can call the ADVERSE WEATHER HOTLINE at 252-744-5080, or1-800-745-5181, to check clinic schedules.
Advance Directives and End-Of-Life Planning
If you were in an accident or had a stroke and could not speak for yourself, what kind of medical care would you want? Advance care planning lets YOU CHOOSE the kind of appropriate medical care you would like. Click for more information about Advance Directives and End-Of-Life Planning.
Privacy Notice
East Carolina University's Health Care Components are committed to protecting the privacy of the health information we keep regarding our patients. We handle health information as required by state and federal laws. This Notice of Privacy Practices describes our efforts in complying with these and how we can use and disclose your health information. It also describes certain rights that you have about your health information kept by us. Please look at it with care. If you have questions, please contact the University's Privacy Official at 252-744-5200.
Patient Accounts
Services Account representatives are available to assist patients with their bills Monday through Friday from 8 a.m. to 5 p.m. The Patient Accounts office is located on the third floor of the Pitt County Memorial Hospital Office Complex at 2000 Venture Tower Drive. Patients are encouraged to telephone or visit an account representative. No appointment is needed for this service. For assistance with accounts or questions regarding bills, patients can call the following numbers for assistance: 1-800-722-3281 (toll free) or 252-744-2128 (local).
Financial counseling is available to all patients. Counselors are located in each outpatient site. Patients are encouraged to meet with a counselor if they need financial assistance or have concerns about paying for their care. An appointment is not necessary.
ECU Physicians participates in and works closely with many state-funded programs. The financial counselors are skilled in working with patient accounts, insurance policies and procedures, Vocational Rehabilitation, Cancer Fund, Sickle Cell Fund, Children's Special Health Services, Services for the Blind and HIV assistance.
Pharmacy Services
- Family Medicine Pharmacy
- Brody Clinic Pharmacy
- Leo Jenkins Cancer Center Pharmacy
Phone: 252-744-2426
Fax: 252-744-7554
Services for Patients with Disabilities
Wheelchairs: Wheelchairs are available for patients and family members to use while in the ECU Physicians out- patient areas. Please ask patients to request wheelchairs and/or other equipment when scheduling their appointments.
Telecommunications for the Deaf: A Telecommunications Device for the Deaf (TDD) is available for assistance with scheduling appointments and requesting health care information. The ECU Physicians Outpatient Services TDD number is 252-744-3035.
Interpreter Service for the Speech and Hearing-Impaired: Interpreter service for the speech and hearing- impaired is available by prearrangement only. Please ask patients to request this service when scheduling appointments. Call 252-744-3544 or the TDD number 252-744-3035 for additional information.
Language Interpreters: Spanish interpreters are available during service hours to assist Spanish-speaking patients. Although interpreters for other languages are not routinely available, we will make every effort to provide assistance. Please ask patients who do not speak English to request interpreter services when their appointments are scheduled. Call 252-744-3544 for information.
