Cadence Q&A

Cadence Q&A

When attaching appointments to a referral, if it is one visit but multi-appointment, will the system count them as one referral used or more referrals used?

Where do I enter the information for authorization on a patient with Carolina Access?

How to print an encounter form on demand:

From the appointment desk:

Select the appointment
Select Appt Info
Options are in the lower right corner

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How to print a receipt if I forgot at check-in:

From the Appointment Desk

Right Click on Appointment
Select Receipt

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How to demand print a FaceSheet if unable to print from appt info screen:

Click on Reg/ADT and select Patient Station OR select Patient Station from the speed bar

Bring up the patient you want to print the facesheet for:

Highlight the appointment
Select Print Forms (located half-way down the Patient Station screen)
Check the box next to UHS Face sheet<TAB> select your printer if it does not default
Click Print

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When attaching a referral to sequential appointments (same day, same referral-EX: appt with provider, Ultrasound Appt, Lab Appt) the system will count it as one referral used.

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Where to enter the info for authorization on a patient with Carolina Access:

For Carolina Access:

PCP needs to be populated in registration
If the PCP in registration is not the same as the service provider, users will need to enter a referring provider in the Referring Provider Field.
The Referring Provider Field for Carolina Access can be populated with Group providers (Facilities) or the actual referring provider (Provider's Name) in this field - This is only applicable to Carolina Access.

Referral Provider for all other Insurance Carriers:

You will need to populate the Referring Provider field with the actual provider's name, NOT the facility, as a referral source.

For the ones that need documentation (because we still need permission from the actual PCP) here is how we are training to document:

From the Appointment Desk, select Patient Option, then Patient Message

Enter the auth info that you received from the PCP, then enter an expiration date.

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