Where to enter the info for authorization on a patient with Carolina Access:
For Carolina Access:
- PCP needs to be populated in registration
- If the PCP in registration is not the same as the service provider, users will need to enter a referring provider in the Referring Provider Field.
- The Referring Provider Field for Carolina Access can be populated with Group providers (Facilities) or the actual referring provider (Provider's Name) in this field - This is only applicable to Carolina Access.
Referral Provider for all other Insurance Carriers:
You will need to populate the Referring Provider field with the actual provider's name, NOT the facility, as a referral source.
For the ones that need documentation (because we still need permission from the actual PCP) here is how we are training to document:
From the Appointment Desk, select Patient Option, then Patient Message
Enter the auth info that you received from the PCP, then enter an expiration date.