Training and On-Call Calendars
If you have any questions regarding HealthSpan Training, please contact us:
Alan Tripp: 252-744-3913
pager: 252-383-2153
Michelle R Edmundson: 252-744-3020
pager: 252-551-5255
Kimberly Howell: 252-744-2130
pager: 252-707-8491
*We offer training through Blackboard for those who only require "View-Only" access. Contact us for more information.
*Also please note that new employees will need to complete a Customer Service Training session with Tanya Brown Cannon. These available dates are listed on the calendar as well. This session covers the following:
n Service Ability Assessment for the Healthcare Industry
(to gauge their current opinions – this assessment sent to managers to assist in creating a development plan for new and existing staff)
n Elements of Success (Identifies who our customers are-external and internal and some basics to success)
n Telephone Etiquette
n Effective Communication, including:
l Body Language
l The Art of Listening
l Oral Communication
l Email Technology
n Anger Management – How to Handle Difficult Situations
(Done thru a communication style test that determines the 4 types: Analytical, Driver, Amiable and Expressive.
Learn how to “style flex” to communicate effectively with others)
n Your Role (helps staff know what is expected of them from management)
n DVD – Telephone Customer Service
n Goals (to determine what’s their “take away” from the session and a key point they’re
committed to following on the job—sent to manager and a copy given to staff for their records as well)
Tanya can be reached for questions regarding customer service and/or ECU policy at 744-3408.
February 2012
