Submit a Request through ILLiad
ILL Borrowing Policies/Fees
Document Delivery Policies/Fees
Loansome Doc
Copyright Notice
Tips to expedite Document Delivery/Borrowing services
Frequently Asked Questions
Lending Policies for services to other libraries
Contact Document Delivery

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You may submit an electronic request for Interlibrary Loan or Document Delivery
Services by using ILLiad.

Login to ILLiad

*NEW FEE POLICIES EFFECTIVE JANUARY 1, 2008
ILL Borrowing is a fee-based service that orders “articles or books” not available in our
collection from other institutions. All requests must be ordered through the ILLiad
ordering system. Please allow 10 business days for delivery. While this is a free service to all ECU and PCMH clients, we do ask that you prioritize your requests to only those articles that are of utmost importance. We reserve the right to limit or refuse excessive amounts of requests or those requests in violation of copyright.

RUSH REQUESTS will no longer be accepted. ALL requests will be processed on a first come, first serve basis upon receipt. We will allow 2 urgent patient care requests per day, per username. Please allow 5 hours for urgent requests to be filled. Urgent requests may not be cancelled once placed into the system.

Borrowing Fees

Client Type	Borrowing Rates
ECU Faculty/Staff	FREE
ECU Students	FREE
DE Students	FREE
Eastern AHEC clients	$11.00/per request
PCMH	FREE
*Area Residents	$20.00/per request

*NEW FEE POLICIES EFFECTIVE JANUARY 1, 2008
Document Delivery is a fee-based copy service for material (articles and books) owned
by Laupus Health Sciences Library or ECU’s Joyner Library. We will scan or photocopy
articles and deliver them to you via postal mail, fax, or email. Articles and books can also
be picked up at the Laupus Health Sciences Library Access Services desk. All requests
must be ordered through the ILLiad ordering system.  Please allow 3-5 business days for article
requests to be processed and 4-6 days for book requests (if mail delivery is chosen.) While this is a free service to all ECU and PCMH clients, we do ask that you prioritize your requests to only those articles that are of utmost importance. We reserve the right to limit or refuse excessive amounts of requests or those requests in violation of copyright.

RUSH REQUESTS will no longer be accepted. ALL requests will automatically be processed upon receipt. We will allow 2 urgent patient care requests per day, per username. Please allow 5 hours for urgent requests to be filled. Urgent requests may not be cancelled once placed into the system.

Document Delivery Fees

Client Type	Document Delivery Rates
ECU Faculty/Staff	FREE
ECU Students	FREE
DE Students	FREE
Eastern AHEC clients	$3.00/per request
PCMH	FREE
Area Residents	$10.00/per request
Corporate Institutions	$15.00/per request

*Area Residents will still be charged a $10.00 RUSH fee for urgent requests.

**Corporate Institutions includes “For-profits” and attorney offices, these clients will still be charged an additional $10.00 RUSH fee for urgent requests.

**An additional $8.00 processing fee will be added to orders not placed using ILLiad.

What is Loansome Doc?
Loansome Doc is a document ordering service linked to Pub Med, the system for
searching databases such as MEDLINE at the National Library of Medicine. Users can
select journal citations retrieved during a literature search and order the full-text articles
using the Loansome Doc feature of either system. The requests will then be routed
through NLM to a local library, such as the Laupus Health Sciences Library at East
Carolina University. The library will respond to the requests by either filling them locally
or referring them to another library which owns the title. Articles will be sent via mail,
fax, or emailed in pdf format to the Loansome Doc user. If preferred, the articles can be
picked up at the Access Services desk of Laupus Health Sciences Library. Please note we
reserve the right to limit the number of requests filled to 10 regular requests per day or 5
rush requests. This service is fee-based; please see Document Delivery and ILL
Borrowing rates.

To begin using the Loansome Doc Services of the Laupus Health Sciences Library,
please call 252-744-2226. For more information about Loansome Doc please visit their
NLM's web site - http://www.nlm.nih.gov/loansomedoc/loansome_home.html

The Copyright Law of the United States (Title 17, United States Code) governs the
making of photocopies or other reproductions of copyrighted material. Under certain
conditions specified by law, libraries and archives are authorized to furnish a photocopy
or other reproduction. One of these specified conditions is that the photocopy or
reproduction is not to be "used for any purpose other than private study, scholarship, or
research." If a user makes a request for, or later uses, a photocopy or reproduction for
purposes in excess of "fair use," that user may be liable for copyright infringement. This
institution reserves the right to refuse to accept a copying order if, in its judgment,
fulfillment of the order would involve a violation of copyright law.

• Give complete and accurate citations in your ILLiad request.

• Give complete and accurate contact information about yourself.

• Try to include the PubMed Unique Identifier (PMID) whenever possible for
  article citations.

• If using abbreviations for journal titles, please be sure to provide the correct
  abbreviation; do not guess at the title.

• Allow plenty of time to get your requested materials! Please plan ahead!

Why is there a time limit on canceling a request?
    Requests are processed as soon as possible after your submission. Once a request is
    processed, it is usually too late to cancel the request without incurring a charge.  

How do I cancel a request?
    *See Document Delivery and Borrowing Policies above.
    You can cancel your request by logging into your ILLiad account or by calling the Document
    Delivery office at 252-744-1444.  

If there is a charge, can I pay via credit card?
    Yes, you will need to call or come to the library with your credit card information and an
    official ID (Driver’s License, etc..) to process payment.  

How do I return books that you send to me?
    Return them in the mail to: Interlibrary Loan, Laupus Library, 2540 Health Sciences Bldg., East Carolina University,
    600 Moye Blvd., Greenville, NC 27838-4354. They can also be returned via campus mail.  

Where is the stuff I ordered?
    You can check the status of a request by logging into your ILLiad account. You can also call
    the Document Delivery department at 252-744-1444.  

What do I put in the "Account Number" field of the ILLiad registration form?
    If you are charging to an ECU department, you will need to put INVOICE in this field. We will
    then invoice your department once a month for the requests that you have placed. All others
    should call the Document Delivery department at 252-744-1444 for further instructions.  

I forgot my password. Can you tell me what it is?
    No, but we can reset it to a generic password for you. Just call the Document Delivery
    department at 252-744-1444.  

How do I renew a book that I requested through ILL Borrowing?
    All interlibrary loan renewals are made at the discretion of the lending library. You can request
    a renewal by calling the Document Delivery office at 252-744-1444.  

I heard that you can get articles for free from the library. Is this true?
    Not necessarily. To find out what the charges will be for your requests please see the section
    above on Document Delivery or ILL Borrowing.  

Requesting Formats Accepted:

• DOCLINE (Symbol: NCUNCC)
• OCLC (Symbol: NEH)
• ALA Forms (Can be faxed to 252-744-3311 or emailed to hsldocdel@ecu.edu)

    Loan Periods: 4 weeks for most materials.
    Renewals: Renewals are permitted if the item has not been recalled.
    Renewals must be made 4 days prior to the due date on the item.

Charges

Non - Profit Institutions		Corporate Institutions
In-State	Out of State	In-State	Out of State
$8	$11	$25	$35
Rush Requests: $5 per request		Rush Requests: $10 per request

Payment Options

• DOCLINE - EFTS (Electronic Fund Transfer System)
• OCLC - IFM (Interlibrary Loan Fee Management System)
• Checks
• Credit Cards (please CALL with card information)

Invoices: Sent on a monthly basis.


Materials

Dissertations: Loan hard copy and microfiche.
Theses: Loan hard copy and microfiche.
Non-Circulating Materials: Reference Books, Materials from the non-circulationg
history collection.