Laupus Library Off Campus Info

Accessing Electronic Resources
Access to Electronic Resources is available to students, faculty and staff from off campus. Depending on which Electronic resource you use, you may need to login through ECU's proxy server. When prompted for Proxy Server access, enter your ECU ID and password. This is the same ID and password used for OneStop and PirateMail. The timeout for off-campus or remote login is 30 minutes.

How to get help

If assistance is needed, call the library’s service desk at (252) 744-2230. OR, use our online “Ask a Librarian” service, which allows you to submit a library-related question through email. During regular business hours, you should receive a response within several hours. If the request is urgent, call 252-744-2230 to speak with a librarian.

Note: Eastern AHEC clients, please refer to the OutReach WebPage. For UHS/PCMH clients, please use the UHS-PCMH Page.
If you experience problems, call the Laupus Library Service Desk at (252) 744-2230.

If you feel you have a technical related problem, continue reading.

Problems logging into ECU Proxy Server

The ECU Proxy Server access page will have an error reporting form if you have trouble logging in.

If you can not remember your ECU user ID, visit the university's E-Mail and Phone page, type in your name and you'll receive your User ID. For students, your initial password will be $ followed by your ECU (banner) ID. Students must change this initial passphrase via https://pirateid.ecu.edu before logging into the systems.

Additionally, you can reset your PirateID Password. The Passphrase Maintenance page provides directions on how to register and sign in.

If you are still having problems, you can contact ECU's Information Technology Support Services (ITSS) by calling (252) 328-9866, or toll free at 1-800-340-7081. 24 hour online support can be submitted here: ECU IT Help Desk .

Internet Browser/Technical Problems

Make sure Popup blockers are turned off as some Electronic Resources open in other windows. Java, JavaScript and Cookies must all be enabled in order for most Electronic Resources to work Properly. Electronic Resources use cookies(small pieces of information) to authenticate a user’s identity in order to allow access to their resource. Your Browser must also be updated.

The Browser Configuration Information page will tell you which browser you have, which version, and if Java, JavaScript and cookies are enabled.

Click here for directions on how to enable Java, JavaScript and Cookies.

The most recent Internet Browser software can be downloaded directly from the Microsoft website, Netscape website, or from the Mozilla FireFox website.

You may be behind a firewall. Some workplaces, Education Institutions and Internet Providers use firewalls. Unfortunately these firewall's do not distinguish good sites and bad sites. In order to have these pages work behind a firewall, you will need to contact your internet administrator and have them unblock the following:
       jproxy.lib.ecu.edu port 80
If they require and IP address to unblock, give them the following IP addresses:
       150.216.68.200 port 80
       150.216.68.201 port 80

Library Catalog
The Laupus Library Catalog allows a user to search for items in the Laupus Library's collection. To reserve items, you may have to register with the library. Use the login link here to register or to login.

Interlibrary Loan/Document Delivery Service
Not only is interlibrary loan useful for obtaining articles that you cannot access online, but you may also use this service to borrow books from the library. Distance education students can have library books sent to them using this service, which is called “remote checkout”. We will send the item(s) to you at no charge, but you will need to pay to have the item sent back to us.