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Electronic Resources Tech Support

Internet Browser/Technical Problems

Make sure popup blockers are turned off as some electronic resources open in other windows. Java, JavaScript and Cookies must all be enabled in order for most electronic resources to work properly. Electronic resources use cookies (small pieces of information) to authenticate a user’s identity in order to allow access to their resource. Your Browser and Operating System must also have the latest updates.

Firewall Issues

Some workplaces, education institutions and internet providers use firewalls. Unfortunately, these firewalls do not distinguish good sites and bad sites. If you are working behind a firewall, you will need to contact your administrator and have them unblock the following: port 80

If they require an IP address to unblock, give them the following IP addresses: port 80 port 80

Still having problems? Contact Us