Greenville, NC (February 10, 2012) - Department of Surgery physicians and staff obtain high scores on "Patients First" survey.
"Patients First" is a practice-wide initiative at ECU Physicians to improve patient access to clinics, improve facilities and clinic operations, and most importantly to ensure that ECU Physicians remains committed to the highest quality of care and superior customer service. "Patients First" is a highly visible campaign to publicly demonstrate this commitment and includes an active patient satisfaction survey effort. Over 1000 Surgery patients receiving care in our ECU Physicians Surgery clinics were surveyed during the period of October 2011 through December 2011. Patients were asked to rate Surgery's services in the areas of ease of getting an appointment, wait times, appearance of our facilities, professionalism of our team of physicians and support staff, and overall experience. Surgery physicians and staff received high scores in all areas. We welcome the opportunity to be your provider and are committed to ensuring your experience will be similar to the results below, summarized from over 1000 satisfied past ECU Physicians Surgery patients.
Survey results for the Department of Surgery were:
- Ease of Setting up Appointment – 98% of respondents indicated Excellent, Very Good, or Good.
- Length of Wait in the Reception Area – 95% of respondents of respondents indicated Excellent, Very Good, or Good.
- Length of Wait in the Exam Room – 93% of respondents indicated Excellent, Very Good, or Good.
- Overall Appearance and Cleanliness of Facility – 99% of respondents indicated Excellent, Very Good, or Good.
- Professionalism of Staff – 98% of respondents indicated Excellent, Very Good, or Good.
- Helpfulness of Information Received – 99% of respondents indicated Excellent, Very Good, or Good.
- Overall Experience with Visit – 98% of respondents indicated Excellent, Very Good, or Good.
- Likelihood of Recommending ECU Physicians Surgery – 98% of respondents indicated Excellent, Very Good, or Good.
ECU Physicians Surgery Clinics include General Surgery, Vascular Access Surgery, Transplant Surgery, Bariatric Surgery, Colorectal Surgery, Trauma Surgery, and Plastic and Reconstructive Surgery Clinics located at 517 and 521 Moye Boulevard, and ECU Neurosurgery and Spine Center located at the corner of Stantonsburg Road and Arlington Boulevard.
For appointment information, contact us at 744-2393.




