College of Education Help Desk

Phone: 252-328-1125

Email:  coehelp@ecu.edu

Hours of Operation:

Mon-Thur. 8am-9:30pm
Friday        8am-5:00pm

ECU Student Help Desk:

Phone: 252-328-9866

Toll Free: 1-800-340-7081

http://www.ecu.edu/9866
24 Hour Tech Support

Basic Instructions for Lenovo Laptop support (hardware support):

A.     Call ECU's IT Help Desk (they may connect you to ACE) (1-800-340-7081) or visit www.ecu.edu/9866

B.     Call 1-800-IBM-SERV (1-800-426-7378)

Student Services and Support ITCS Website

http://www.ecu.edu/9866/

ECU Web Based On-Line Anytime Training

Free to ECU students

http://www.ecu.edu/cs-itcs/anytimelearning.cfm

For Specific Onestop, Piratemail, and Blackboard Tutorials, please refer to the tutorials below created by ECU's  Division of Continuing Studies:

PIRATEMAIL

The PirateID, passphrase and how to access the Piratemail Email is explained.

ONESTOP

OneStop is ECU's "one stop" for many resources. Students can review courses, check grades, review financial aid information and access a number of other useful tools.

BLACKBOARD

In the summer of 1999, ECU purchased a license to run a course management tool called Blackboard (BB). ECU decided that Blackboard's simple interface and powerful capabilities would allow the university to create a seamless Internet presence.

Blackboard (BB) is a course management tool that allows professors a way to provide course materials online in a user-friendly environment.  Exams, assignments, discussion boards, virtual chatrooms and contact for all class participants and instructors can be found once the student logs in.