Information Technology - E-mail
How do I access my Exchange email account?
PirateMail Web Access
Web access to your e-mail.
How do I reset my Passphrase?
Passphrase maintenance lets you reset your passphrase on-line. In order to use passphrase reset, you have to sign up first. At sign-up you will be required to select and answer security questions so the system can identify you if you ever forget your passphrase.
To sign up and to use passphrase reset, go to https://pirateid.ecu.edu/
How do I find a user in the address book?
Open the Address Book, select Tools from the Address Book menu and then choose Find... Now key in the department you are interested in (such as Materials Management). Click on OK and the search results will present you with a list of names of individuals assigned to that department. You can also search on several other items such as name or office. Additional information such as office location and telephone number can also be obtained by double clicking on the name of an individual listed by the search.
How do I create a personal distribution list?
Personal Distribution Lists enable you to send an e-mail message to a group of people. The Personal Distribution List is stored on your local computer. To create a Personal Distribution List, in Exchange, select Tools and then Address Book. When the Address Book dialog opens, select File then New Entry.... From the New Entry types list, select Personal Distribution List and click OK. Now enter a descriptive Name for the Personal Distribution List. Next, click on Add/Remove Members.... You can now select people from the Global Address Book and/or the Personal Address Book. To add someone, select (highlight) their name and click Members->. Their name will appear in the Personal Distribution List. To remove someone from a Personal Distribution List, select their name from the Personal Distribution List and press the Delete key.
How do I add a non Exchange internet address to my personal address book?
There are two ways to add a non-Exchange Internet e-mail address to the Personal Address Book. The first method will add the address from an e-mail you currently have in your Exchange mailbox. First, open the message with the address you want to add. In the From: field, double click on the person's name. This should bring up a Properties box showing Display name, E-mail address, and E-mail type. You can edit the Display name field to change the person's name if you like. Do NOT change the information in the E-mail address and E-mail type fields. To add the address, click on Add to: Personal Address Book. The address will now show up in the Personal Address Book. The second method involves adding the address manually and requires that you know the person's e-mail address. To start, in Exchange, go to the menu and click on Tools and then Address Book. Next click on File and select New Entry.... From the New Entry list select Internet Address and click OK. When the New Internet Address Properties box opens, enter the person's Display name and E-mail address. You can also enter other information about the person by selecting the different tabs displayed. When you have finished entering information, click OK to add the person to the Personal Address Book.
What are my mailbox storage limitations?
Exchange places limitations on how much mail you can store in your mailbox on the server. Any mail in folders under "Mailbox - Your Name" is located on the server.
Faculty/Staff storage limits are approximately 250 megabytes.
Students storage limits are approximately 50 megabytes.
If you exceed these size limits, you will get an automated warning from the System Administrator. In addition, you will not be able to send mail. You will, however, still be able to receive mail. To remedy the problem, you can delete any unnecessary messages. You can also move messages from your mailbox to your Personal Folders. Personal folders are located on your local computer and are only limited to the size of your hard disk or diskette. Additionally, check your mailbox's Deleted Items and Sent Items folders for any messages that can be cleaned out. You can also set options to keep mail from building up in these folders. To set these options, do the following. Select Tools from the menu bar and then Options. On the General tab, put a check by Empty the 'Deleted Items' folder upon exiting. On the Send tab, uncheck Save a copy of the item in the 'Sent Items' folder.
How can I find another user's e-mail address?
You can look up a user's e-mail address at http://www.ecu.edu/cs-ecu/email_phone.cfm.
How do I forward my Exchange e-mail account to my other personal e-mail account?
Instructions are for Outlook Express, Outlook 2000 (PC), Exchange (PC), and Outlook 8.2 (Macintosh). Instructions using Outlook Express:
Select "Tools" from the top menu bar
Choose "Message Rules"
Choose "Mail"
In section #1, scroll down and place a check in the box "For all messages"
In section #2, scroll down and place a check in the boxes "Delete it" and "Forward it to people"
In section #3, click the word
In the "Select People" dialog box, type the forwarding e-mail address
Click OK
In section #4, type the name of the rule
Click OK Instructions using Exchange:
Select "Tools" from top menu bar
Choose "Inbox Assistant"
When the Inbox Assistant opens, click on
To forward all of your e-mail, put a check by "Forward" in the section "Perform these actions:"
If you are forwarding your mail to someone in the Global Address Book or in your Personal Address Book, click on "To..." and select their name. If you are forwarding your mail to an Internet account, simply type in the e-mail address in the "To..." box
Now go to the Method box directly below the To... box, click on the down arrow and select "Leave message intact"
In order to avoid having your Inbox fill up with messages, place a check by the "Delete" box. This will delete messages after they have been forwarded. Now click OK to implement the rule. Instructions using Outlook:
Select "Tools" from top menu bar
Choose "Rules Wizard"
When the Rules Wizard opens, click "New"
To forward all of your e-mail, select "Check messages when they arrive" which will highlighted by default
Click "Next"
Click "Next" to skip the conditions
When prompted with "This rule will be applied to every message you receive. Is this correct?", click "Yes"
Under "What do you want to do with the message?", scroll down and place a check next to "Delete it" and "Forward it to people or distribution list"
In the "Rule Description" box, click the underlined words "people or distribution list"
In the "Specify whom to forward messages" box, type in the forwarding e-mail address
Click "OK"
Click "Next"
Click "Next" to skip the exceptions
Enter the name of the rule you just setup
Click "Finish"
Click "OK" to exit Outlook 8.2 for Macintosh:
Go to the "TOOLS" menu
Select "INBOX ASSISTANT"
Click "ADD RULE"
Under "PERFORM THESE ACTIONS:", place a check in the boxes "DELETE" and "FORWARD"
In the "TO:" field beside "FORWARD", type the name of your forwarding e-mail address
Click "OK"
Click "OK" to exit INBOX ASSISTANT
NOTE: Forwarding e-mail to another e-mail account via Outlook Web access is currently not supported.
When I reply to an Email with an attachment, the reply message does not include the attachment. How can I answer the email, and include the attachment with the reply.
Outlook removes the attachment when you reply to a message. If you wish to have the attachment returned with your reply, you must use the Forward option. Forward the email back to the originator and the attachment will be included.
How do I modify my e-mail notifications in Outlook 2003?
· Launch Microsoft Outlook.
· While in the main window, on the toolbar at the top of the screen, click Tools.
· Scroll down, click on Options.
· On the Preferences tab, under E-mail (the first category at top), click on E-mail Options
· In the middle of the window that opens, click Advanced E-mail Options
· Under the blue text When new items arrive in my Inbox (second category), uncheck the box next to Display a New Mail Desktop Alert (default Inbox only) to stop receiving notifications that pop up in your lower left-hand corner.
~ If you choose to reinstate your New Mail Desktop Alert later, you can modify the length of time the alert remains visible and the opacity of the alert by clicking on Desktop Alert Settings also in this second category area.
· You can also modify other settings here such as Play a sound, Briefly change the mouse cursor, and Show an envelope icon in the notification area.
How do I add a signature in Outlook 2003?
· Launch Microsoft Outlook.
· While in the main window, on the toolbar at the top of the screen, click Tools.
· Scroll down, click on Options;.
· On the Preferences tab, under Signatures (last category), click the Signatures button under the drop-down fields.
· Click the New button to add a signature.
· After entering the name for your new signature, select Start with a blank signature, and click New.
· Enter your signature text and format to your liking.
· Click Finish.
How do I add a new signature to ALL new e-mail messages?
· You should return to the "Mail Format" tab. Under "Signatures" > "Signature for new messages:", select the name you gave the new signature you just created.
· At the bottom of this window, click "Apply", then "OK".
· Create a new e-mail message to verify that your signature is automatically inserted.
How do I manually insert different signatures into individual e-mail messages?
· In main Outlook window, click "Tools".
· Scroll down, click on "Options".
· On the "Mail Format" tab, under "Message Format" (first category), make sure the box next to Use Microsoft Office Word 2003 to edit e-mail messages" - the first option - is not checked.
~ The box next to "Use Microsoft Office Word 2003 to read Rich Text e-mail messages" - the second option - can remain checked
· Click "Apply", then "OK".
· Create as many unique signatures as you need. Be sure that you do not select any specific signature under "Mail Format" > "Signatures" > "Signature for new messages".
· Create a new e-mail message.
How to set up rules in Outlook for incoming mail to go to specific folders?
To create a rule
1. Open Outlook and click the Inbox folder to display its contents.
2. On the Tools menu, click Rules and Alerts. The Rules Wizard dialog box opens.
3. Click New. The Rules Wizard displays a list of the different types of rules you can create along with a description of the rule in the Rule description text box.
4. Select the type of rule you want to create and click Next.
5. Select the conditions for the rule as directed by the Rules Wizard and then click Next.
6. Specify the action for the rule as directed by the Rules Wizard and then click Next.
7. Specify any exceptions to the rule as directed by the Rules Wizard and then click Next.
8. Specify a name for the rule and select the Turn on this rule check box to activate it.
9. Click Finish. The rule is added to the Rules Wizard list.
How to I set up my out of office?
1. To turn out of office rules (rule: One or more automatic actions taken on e-mail messages and meeting requests that meet certain conditions, along with any exceptions to those conditions. Rules are also referred to as filters.) on or off, in Mail, on the Tools menu, click Out of Office Assistant.
The Out of Office Assistant command does not appear unless you are using an Exchange Server e-mail account and you are in the Mail view.
2. In the Status box, select or clear the check box next to the rule you want to turn on or off.
I am having a problem sending e-mail on my computer. It receives mail but doesn't send.
Off-campus, use your ISP's server from your internet provider (ie. Suddenlink, Yahoo!, AOL).
On-campus, make sure that the outgoing server is correct. It must be "piratemail.ecu.edu".
For more info see - http://www.ecu.edu/itcs/imap.cfm
What is my passphrase?
Passphrases are just passwords made up of words that contain characters from three of four categories:
- Uppercase letters
- Lowercase letters
- Numbers and
- Special characters (*, #, @, etc.)
In addition to containing one character from each of the previous categories, your new passphrase MUST be at least eight characters in length. Having these characters in you passphrase makes it more difficult for someone to guess, which helps keep your computer and the entire university network safe.
For information about passphrases or to test your passphrase, go to www.ecu.edu/itsecurity.
What is my Pirate ID?
Your PirateID is how you are identified for logging in to most computer resources at ECU. It is made up of your initials and your birth date (MMDD). Additional characters are added if your PirateID is the same as an existing student.
http://www.ecu.edu/cs-itcs/PirateID.cfm
How do I stop Spam? - Mail Marshal
MailMarshal is an email security and anti-Spam product installed on the ECU mail servers.
MailMarshal scans all incoming and outgoing mail for viruses and potential spam. This does not mean that your mail is being internally censored.
Through the easy-to-use Web interface, called MailMarshal Spam Quarantine Management, users can delete or release suspected Spam from quarantine, manage personalized lists of safe and blocked senders, and even delegate rights to others to manage quarantined items.
http://www.ecu.edu/itcs/mailmarshal/
How does a non-ECU paid employee (Temporary agency, Aramark or Outside contractor) get an ECU E-mail Account?
http://www.ecu.edu/cs-itcs/ithelpdesk/fsemail.cfm
