Information Technology - Help Desk - Faculty and Staff
Does ITCS support personally-owned equipment?
No. ITCS provides software and hardware support on ECU-owned equipment only.
Personally-owned equipment can be serviced by our
Walk-in IT Help Desk Team on a limited basis. (including software and virus diagnostics only - not including hardware)
What types of services does ITCS perform?
Hardware installs, upgrades, repairs
Computer Changes/Moves/Adds (New Computers) -
ITCS is NOT responsible for physically moving your computer, but for reconnecting to the network only.
Smart Classrooms - i.e., LCD Projectors, TV's
Consults and quotes
New System Setups/Network Connections
Printer installs and repairs
Software installs, upgrades, repairs
Telephone installs, programming, repairs
Walk-in IT Help Desk (formerly TechRC)
Software support and site licenses (MS)
Training
Statistical Support
What information do I need prior to submitting a ticket?
Depending upon the nature of your request, please have information available prior to submitting your incident such as:
- Pirate ID
- computer or printer make/model
- operating system
- ip address
- detailed description of your issue
(including specific error messages, etc.)
The more information you have available will facilitate the processing of your request.
I am the contact person. Can I enter a request for someone else?
Yes. You will sign in to Self Service with your PirateID. Enter the individual's name and campus information (including building & room #) within the Description of the Problem.
What is the turnaround time after a ticket has been submitted?
Emergency - 24 to 48 hours
(**West Campus Clinical areas - 1 to 2 hours)
Normal - 3 to 5 business days
System Setups - 5-10 business days
