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Information Technology - Help Desk - Students
What types of student IT services are available?
Password reset requests
Walk-in IT Help Desk (Austin 103) - The Walk-in IT Help Desk is a central location for faculty, staff, and students to walk-in and receive one-on-one IT consulting support and access to technology resources.
Computer Labs - View our current locations.
Software support - Call the Help Desk or visit the ACE Support Center.
Telephone repairs
Walk-in Computer Support for students provided at the ACE Support Center, Rawl 108, and ACE WEST in the Laupus Library Room 3536.
Student Computing Newspaper - Student computing newspaper that contains information about the technology resources available to students.
Brody School of Medicine Students -Medical students are required to purchase laptops throughout the studies. Find out detailed information about required configurations, purchasing and support.
REZNET is a cooperative program between ITCS and University Housing Services providing high-speed internet service to residence halls. REZNET provides networking tech support to on-campus students only. These services include:
- Desktop LAN and Wireless support
- Up to 30 minutes support of minor problems with a monitor, printer, hard disk or other non-network related hardware. For full support, please contact your manufacturer (if under warranty), Dowdy Student Stores, or a local computer vendor.
- NOTE: Ethernet Hardware installation - REZNET staff are prohibited from installing network hardware in student computers. Warranties are invalidated if hardware installation is performed by someone other than the owner or certified service staff.
- Virus infection removals
- Documentation and limited support for setting up e-mail on personal computers
What information do I need prior to submitting a ticket?
Depending upon the nature of your request, please have information available prior to submitting your incident such as:
- Pirate ID
- computer or printer make/model
- operating system
- detailed description of your issue
(including specific error messages, etc.)
What is the turnaround time after a ticket has been submitted?
With the current staffing level and over 4000 students online, the expected turn around is up to 3 days for most issues. REZNET operates with 1 full-time professional staff and 2-5 student staff.
Minor hardware support could be up to 1 full week.
Some data port issues could be up to 1 to 2 weeks. Computer Labs with internet connections are available on-campus as an alternate while a data port issue is being resolved.
Voice Mail password resets - 24 hours during normal business hours
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