Information Computing and Technology Services

Pirate Techs Locations and Hours, Help Desk and Vendor Support Contacts

All enrolled students are encouraged to visit either Pirate Techs location if experiencing a computer problem. See the services page for specific support details.

Warranty-related services

Initiative Macintosh laptops include a 1-year limited hardware warranty with more options as well.  We also offer for purchase 3-year AppleCare, 4-year AppleCare and 4-year Safeware warranties.

AppleCare Warranty Details
  • Accidental damage not included through Macintosh. Contact Pirate Techs Student Computing Support Center or Dowdy Student Stores for options

  • Battery warranty for 1 year from purchase
Apple Support
Phone support: 1-800-275-2273
Dell laptops come with a 3-year limited hardware warranty, In-Home Service after remote diagnosis + Accidental Damage

Lenovo ThinkPads include 3-year Depot warranty. We offer a 3-year Accidental Damage Protection and a 4-year Depot + 4-year Accidental Damage Protection on all units

ECU Help Desk

Call 252.328.9866 | 800.340.7081 for assistance with:

  • ECU email, Blackboard, Pirate Port, password resets and more
  • Basic troubleshooting for hardware, supported software and network connectivity

Visit the ITCS service hours page for Pirate Techs' holiday hours

Pirate Tech Hours

Contact Us

ITCS Admin - 252.328.9000
IT Help Desk - 252.328.9866
IT Help Desk - 800.340.7081
Classroom Tech - 252.328.9830
ITCS Leadership - 252.328.9000

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