Self Help

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IT Training Services

Most IT systems at ECU offer online resources and self-help tutorials.

Self Help and Online Resources for ECU Tools

Blackboard Blog (faculty, staff, students)
Tutorials plus announcements and news.

Classroom Technology (faculty, staff)
Training resources for faculty.

CommonSpot Blog (Contributors)
Posts on new updates and features along a tutorial for every element.

ITCS Website (faculty, staff, students)
Most topics include links to how-to materials. Search the site or find an entry in the Service Catalog.

iWebfolio (students, as assigned)
Some ECU programs require an iWebfolio portfolio. See this blog to get started.

Macintosh (faculty, staff, students)
Find many online Mac resources in the ITCS Mac website including iPad and more.

Microsoft E-Learning Portal (faculty, staff, students)
Sign up for in-depth, self-paced online training modules for Office 2010 and 2013, Windows 7 and more. Request an access code through the self-service ECU Download Center (choose the "Software Request Forms" link from the toolbar).

Microsoft Lync (faculty, staff, students)
Instant messaging, videoconferencing, desktop sharing, collaboration and other tools.

Microsoft IT Academy (faculty, staff)
Technical training modules for class groups and individuals seeking IT certification. Contact Jennifer Raby for more information.

Pirate Port Blog
Learn about the latest updates to this OneStop replacement.

Qualtrics Surveys (faculty, staff, students)
Submit an online IT Service Request or call the IT Help Desk for face-to-face training (1 to 3 users). Topics include terms of use, creation, distribution, viewing, exporting, and special topics such as informed consent and collaboration.

Also see training resources from Qualtrics including webinars, tutorials, FAQs and a blog.

Saba Meeting Website (faculty, staff, students)
FAQ, technical support, student references and other general help.

SAS Statistical Software (faculty, staff, students)
Find a course from the SAS support training schedule and then email Jennifer Raby to register. You'll receive a confirmation email and log on instructions.

Second Life Virtual World (Faculty)
ECU offers classes, meetings and conferences in the ECU virtual campus in Second Life. PDF tutorials and links to other resources are also available in the SL website.

Security Tips for ECU Users
Tips, alerts and bulletins to keep your digital life safe. Or visit the IT security website for more information.

Student Help Desk Website
Written for students by the student help desk staff. Find tutorials on the tech that students use most. 

Tegrity Blog
Resources for faculty and students.

WordPress Blog
Resources for faculty, staff and students

Yammer Blog (faculty, staff, students)
Find many tutorials on using Yammer, ECU’s academic social media tool platform.


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