Troubleshooting Cisco Clean Access (CCA)

These are current known issues for CCA (updated 10-24-07) and recommended actions:

Issue: Symantec Live Update fails to update
Recommended Action: Download and install virus definitions manually. Follow these instructions

Issue: "Network Error!  The application experienced an internal error loading SSL libraries (12157)"
Recommended Action: Follow these instructions

Issue: "Network Error!  The server name could not be resolved (12007)"
Recommended Action: Follow these instructions

If these actions do not resolve the problem, or if you receive other errors, contact us for assistance.

You can receive assistance with CCA by:

-Bringing your computer to the ACE Student Computer Support Center, 108 Rawl. Hours are 8am-6pm M-Th, 8am-4pm on Friday.

-Calling the IT Help Desk, 328-9866.  The staff can walk you through possible solutions, as well as create a service request for RezNet. The RezNet staff will then contact you for an appointment.