Information Computing and Technology Services
ACE Student Computer Support Center
ACE Student Computer Support

ACE Locations and Hours, Help Desk and Vendor Support Contacts

All enrolled students are encouraged to visit either ACE location if experiencing a computer problem. See the support matrix page for specific support details.

Warranty-related services

ACE-approved Lenovo laptops include 3-year warranty on parts and labor. Thinkpad protection included for damage from spills and drops. Warranty is provided by Lenovo. Please see links below for warranty details.

ACE-approved Macintosh laptops include 1-year limited warranty on parts and labor; 3-year Apple Care (purchase optional) is recommended. AppleCare warranty is provided through Apple.

  • AppleCare Warranty Details
  • Accidental damage not included through Macintosh. Contact ACE or Dowdy Student Stores for options
  • Battery warranty for 1 year from purchase (Lenovo and Apple)

Direct vendor support

Students purchasing a Lenovo ThinkPad through Dowdy Student Stores can speak with a support specialist directly by calling 1.800.IBM.SERV

ECU Help Desk

Call 252.328.9866 or 1.800.340.7081 for assistance with:

  • ECU email, Blackboard, Pirate Port, password resets and more
  • Basic troubleshooting for hardware, supported software and network connectivity
  • Visit http://help.ecu.edu for more information
Locations Rawl 108, Main campus, 252.328.5407 Health Sciences Bldg. 2506 (Laupus), HS campus, 252.744.5380 Hours Monday - Thursday 8:00a to 6:00p Friday 8:00a to 4:00p Closed weekends