ACE Contacts

Tell a friend about this page.
All fields required.
Can be sent to only one email address at a time.
Share Facebook Icon Twitter Icon

Two ACE Locations


All Students can walk-in or call either location for FREE assistance:

  • Rawl 108, Main campus, 252.328.5407
  • Health Sciences Building 2506 (Laupus Library), Health Sciences campus, 252.744.5380

Warrenty-related services for systems purchased through the ACE Initiative program:

ACE-approved Lenovo laptops include 3-year warranty on parts and labor. Thinkpad protection included for damage from spills and drops.  Warranty is provided by Lenovo.  Please see links below for warranty details.

ACE-approved Macintosh laptops include 1-year limited warranty on parts and labor; 3-year Apple Care (purchase optional) is recommended.  AppleCare warranty is provided through Apple.

  • Accidental damage not included through Macintosh. Contact ACE or Dowdy Student Stores for options
  • Batteries only warranted for 1 year from purchase (Lenovo and Apple)

Direct Vendor Support


Students purchasing a Lenovo ThinkPad through Dowdy Student Stores can speak with a support specialist directly by calling 1.800.IBM.SERV

ECU Help Desk


Call 252.328.9866 or 1.800.340.7081 for assistance with:

  • ECU e-mail, Blackboard, OneStop, password resets and more
  • Basic troubleshooting for hardware, supported software and network connectivity
  • Visit http://help.ecu.edu for more information

Contact US

East Carolina University
209 Cotanche Street | Greenville, NC 27858
252.328.9000 | Contact Us
© 2014 | Terms of Use | Last Updated: 2014-04-16
Give To East Carolina University