Information Computing and Technology Services
Tertiary Page Banner
ACE Student Computer Support

Two ACE Locations

All Students can walk-in or call either location for FREE assistance:

  • Rawl 108, Main campus, 252.328.5407
  • Health Sciences Building 2506 (Laupus Library), Health Sciences campus, 252.744.5380

Warranty-related services for systems purchased through the ACE Initiative program:

ACE-approved Lenovo laptops include 3-year warranty on parts and labor. Thinkpad protection included for damage from spills and drops. Warranty is provided by Lenovo. Please see links below for warranty details.

ACE-approved Macintosh laptops include 1-year limited warranty on parts and labor; 3-year Apple Care (purchase optional) is recommended. AppleCare warranty is provided through Apple.

  • AppleCare Warranty Details
  • Accidental damage not included through Macintosh. Contact ACE or Dowdy Student Stores for options
  • Batteries only warranted for 1 year from purchase (Lenovo and Apple)

Direct Vendor Support

Students purchasing a Lenovo ThinkPad through Dowdy Student Stores can speak with a support specialist directly by calling 1.800.IBM.SERV

ECU Help Desk

Call 252.328.9866 or 1.800.340.7081 for assistance with:

  • ECU e-mail, Blackboard, OneStop, password resets and more
  • Basic troubleshooting for hardware, supported software and network connectivity
  • Visit http://help.ecu.edu for more information