Information Computing and Technology Services
ACE Student Computer Support Center
ACE Student Computer Support

ACE Locations and Hours, Help Desk and Vendor Support Contacts

All enrolled students are encouraged to visit either ACE location if experiencing a computer problem. See the support matrix page for specific support details.

Warranty-related services

ACE-approved Lenovo laptops include 3-year warranty on parts and labor. Thinkpad protection included for damage from spills and drops. Warranty is provided by Lenovo. Please see links below for warranty details.

ACE-approved Macintosh laptops include 1-year limited warranty on parts and labor; 3-year Apple Care (purchase optional) is recommended. AppleCare warranty is provided through Apple.

  • AppleCare Warranty Details
  • Accidental damage not included through Macintosh. Contact ACE or Dowdy Student Stores for options
  • Battery warranty for 1 year from purchase (Lenovo and Apple)

Direct vendor support

Students purchasing a Lenovo ThinkPad through Dowdy Student Stores can speak with a support specialist directly by calling 1.800.IBM.SERV

ECU Help Desk

Call 252.328.9866 or 1.800.340.7081 for assistance with:

  • ECU email, Blackboard, Pirate Port, password resets and more
  • Basic troubleshooting for hardware, supported software and network connectivity
  • Visit http://help.ecu.edu for more information

 

ACE Locations/Hours: Rawl 108, M-Th 8a - 6p | Fri 8a to 4p | Laupus Library 2506 M-Th 11a to 6p | Fri 11a to 4p | Closed weekends
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