From the ECU Help Desk (support available to all students)
- Assistance with ECU E-Mail, Blackboard, OneStop accounts, Password resets.
- Basic troubleshooting for hardware, supported software, network connectivity.
- Connect you with ACE Support, RezNet support, OEM (original equipment manufacturer) vendor support, and Web resources.
- Additional support available for ACE-approved computers.
Service is available by calling 252.328.9866 or on the Web at help.ecu.edu.
ACE Support Center (Rawl 108 or Allied Health & Nursing 3330)
- ACE-approved Lenovo laptops include 3-year warranty on parts and labor. ThinkPad protection is also included to protect against accidental damage such as drops and spills.
- ACE-approved Macintosh laptops include 1-year limited warranty on parts and labor, 3-year Apple Care is recommended. Accidental damage coverage is not included through Macintosh. Contact ACE or Dowdy Student Stores for suggested options.
- Batteries (for both Lenovo and Apple) are only warranted for 1-year from purchase!
- Students must be actively enrolled to receive support through ACE.
See Full ACE Center Support Matrix
Support for students not on campus
- If you purchased a Lenovo ThinkPad through the student store you can also obtain assistance by contacting Lenovo/IBM directly. You can call 1-800-IBM-SERV to speak with a support specialist. They can assist you with troubleshooting and warranty issues.
RezNet
RezNet provides high speed Internet service at no additional charge to students living in residence halls. Residence Hall students should contact RezNet through the ECU Help Desk to arrange assistance in connecting to the ECU network.
ECU Dowdy Student Stores Computer Store
- Will only provide free assistance for non-ACE approved machines that are purchased from the Student Store.
- Service is available for a fee for machines not purchased from the Student Stores.
