ACE Student
Computer Support Center
Available Student Support
ECU Help Desk
Call 252.328.9866 or 1.800.340.7081 for assistance with:
- ECU e-mail, Blackboard, OneStop, password resets and more
- Basic troubleshooting for hardware, supported software and network connectivity
- Visit http://help.ecu.edu for more information
ACE Student Computer Support Center
Current students can walk-in or call either location for assistance:
- Rawl 108, Main campus, 252.328.5407
- Health Sciences Building 3330, Health Sciences campus, 252.744.5380
- ACE-approved Lenovo laptops include 3-year warranty on parts and labor. Thinkpad protection included for damage from spills and drops. Warranty is provided by Lenovo. Please see links below for warranty details.
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- ACE-approved Macintosh laptops include 1-year limited warranty on parts and labor; 3-year Apple Care (purchase optional) is recommended. AppleCare warranty is provided by Apple.
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- Accidental damage coverage no included through Macintosh. Contact ACE or Dowdy Student Stores for suggested options
- Batteries only warranted for 1 year from purchase (Lenovo and Apple)
Direct Vendor Support
Students purchasing a Lenovo ThinkPad through Dowdy Student Stores can speak with a support specialist directly by calling 1.800.IBM.SERV
RezNet
For assistance with network access in a residence hall, call the Help Desk at 252.328.9866 to speak to the RezNet network team
ECU Dowdy Student Stores
Contact the Dowdy Computer Store for assistance with:
- Non-ACE systems purchased from the Student Stores (free)
- Service for machines not purchased from the Student Stores (fee-based)
Support Matrix
The table below specifies ACE support services for students:
