| Service Provided | ACE Laptops*
| Non-ACE Laptops
| ACE Desktops *+
| Non-ACE Desktops
+
|
Hardware Repair
| | | | |
3-year Warranty from Purchase
| Yes
| | Yes
| |
In-Stock parts available
| Yes
| | (will order)
| |
Repair/replace defective parts
| Yes
| | Yes
| |
Hardware upgrade (memory, cd, etc) user must provide part
| Yes
| | Yes
| |
Provide loaner (if available)
| Yes
| | | |
OS Operating System
| | | | |
Windows XP/Vista troubleshooting
| Yes
| Yes
| Yes
| Yes |
Driver conflict resolution
| Yes
| Yes | Yes
| Yes |
System Restore
| Yes
| Yes
| Yes
| Yes |
30-minute troubleshooting
| Yes
| Yes
| Yes | Yes |
Vendor Referral
| Yes
| Yes
| Yes
| Yes |
Network/Wireless
| | | | |
Troubleshoot network connectivity problems
| Yes
| Yes
| Yes
| Yes |
| Troubleshoot networking hardware | Yes
| Yes
| Yes
| Yes |
Troubleshoot wireless network problems (on campus)
| Yes
| Yes
| Yes
| Yes |
RezNet referral or local ISP**
| Yes
| Yes
| Yes
| Yes
|
Help Connecting to ECU Network
| Yes | Yes
| Yes | Yes |
Microsoft Office
(Must have Install CD and valid license key)
| | | | |
Installing MS Office
| Yes
| Yes
| Yes
| Yes |
Troubleshooting installs
| Yes
| Yes
| Yes
| Yes |
Basic Configuration
| Yes
| Yes
| Yes
| Yes |
Virus/worm issues
| | | | |
Install Norton AntiVirus
| Yes
| Yes
| Yes
| Yes |
30-minute troubleshoot Norton AntiVirus
| Yes
| Yes | Yes
| Yes |
Removal of Virus (no guarantee) #
| Yes
| Yes
| Yes
| Yes |
Spyware/Malware
|
|
|
|
|
Advise on recommended removal applications (Spybot, Ad-Aware, etc.)
| Yes
| Yes
| Yes
| Yes
|
Instruction on how to use removal applications
| Yes
| Yes
| Yes
| Yes
|
