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ITCS Announcements

ITCS Announcements
Posted 04-01-2015

System/Service: Active Directory
When: Wednesday, April 1 6:00pm - 10:00pm
Description: ITCS staff will be performing emergency maintenance to replace faulty hardware on an Intra Active Directory domain controller. Some user workstations MAY experience brief connectivity issues during this time.

System/Service: Closings -- Austin Computer Lab and Student Help Desk
When: Friday, April 3 through Sunday, April 5
Description: The Austin Computer Lab (Austin 104) and the Student Help Desk will be closed Friday, April 3rd through Sunday, April 5th. Both will reopen on Monday, April 6th.

System/Service: Voice Services Migration
When: Friday, April 17 beginning at 5:30pm
Description: ITCS Voice Services will be preforming a carrier migration to a new telephony vendor on Friday, April 17th beginning at 5:30 pm. This migration will affect all inbound calls from outside of ECU. We anticipate a disruption of inbound service for approximately 2 hours. Outbound calls will be minimally affected for approximately 30 minutes during this same window.

Calls internal to ECU will not be affected, for example any ECU phone calling any other ECU phone will be unaffected. Therefore, all emergency blue light poles, and 911 calls will not be impacted during this migration.

Thank you for your patience while we continue to improve and advance technology at ECU. If you experience any telephony issues after this migration, please contact the IT Help Desk at 328-9866. If you have any question or concerns about this migration please contact Billy Long at .

ECU ITCS Security Alert - Phishing Scheme - Admin Authorize Mailbox Cleanup
Posted 03-31-2015

ECU ITCS Security Alert - Phishing Scheme - Admin Authorize Mailbox Cleanup

Date: Tuesday, March 31, 2015

WARNING! The campus is seeing a phishing scheme telling users: "Due to the strengthening our security system and improving your mailing experience, We have detected your mail settings are out of date. We want to upgrade all outlook mail boxes. To Complete this procedure, kindly Click Here to Upgrade your account to the latest Outlook Web Apps 2015, login to the Microsoft Exchange outlook admin system and automatically upgrade your mailbox by filling out the requirements correctly."

If you receive one of these emails, please ignore and delete it. If you clicked on the link in the email you should change your passphrase immediately.

Reminder: ITCS reminds the campus to avoid e-mail scams, hoaxes and Phishing schemes circulating on the Internet and to not provide their password in response to such emails. Scams purporting to be from East Carolina University, Service Helpdesk, ECU IT, ECU Helpdesk, the Web Master, Webmail, the IRS, Your Financial Institution, etc. are bombarding e-mail mailboxes. Although IronPort blocks the majority of such e-mails, some scams successfully reach your e-mail mailbox.

NEVER provide personal or sensitive information in response to any unsolicited e-mail. Don't open unsolicited e-mail attachments. No matter how realistic or enticing the e-mail message, you must remain vigilant in not responding to an e-mail hoax or scam. Just delete it! You can always contact the IT Help Desk to verify the authenticity of an e-mail. ITCS will post our announcements at, users can go there to verify the authenticity of an IT related announcement.

If you have provided personal or sensitive information in response to an e-mail scam and don't know what to do, please contact ECU's IT Help Desk at 328-9866 or

Visit the IT Security website, for examples of e-mail scams and additional information on avoiding them.

Contact Us

ITCS Admin - 252.328.9000
IT Help Desk - 252.328.9866
IT Help Desk - 800.340.7081
Classroom Tech - 252.328.9830
ITCS Leadership - 252.328.9000

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