Do you have a financial question regarding the new Financial Application?
- Non Banner questions: Please call the Help Desk at 328-9866.
- Please use this link for detailed contact information for Banner and PORT questions.
- If it is a General Ledger question:
- Check the FAQ's
- If not in the FAQ document, contact your Departmental Expert.
- Departmental Expert:
- Responds to End User
- If Departmental Expert needs assistance, he/she will contact Anne Suggs who will contact the Functional Lead for an answer.
- Functional Leads:
- Responds to Departmental Expert
- If Functional Lead needs assistance, Functional Lead will address problem with the Triage Team.
- Triage Team:
- Determines if concern is a critical issue and if it is a software defect.
- If the Critical Issue is not a Defect, Triage Team will:
- Develop appropriate resolution
- Update all documentation
- Update training procedures
- Send communication to all affected users
- Liaison will add information to FAQ documents
- If the Critical Issue is a Defect: Triage Team will gather all data, record defect for tracking and report it to SCT.
| Banner Area of Responsibility | Departmental Expert |
| Division 10-Chancellor | Stephanie Coleman |
| Division 20-Administration and Finance | Lisa Ziegler, Patsy Mills, Jona Maynard, Heather Godley |
| Division 30-University Advancement | Lynn Burroughs |
| Division 40-Student Life | Julia Robinson, Stephanie Coleman |
| Division 50-Academic Affairs | Rhonda Wilson, Mary Miller, Vickie Glover, Terri Bostick |
| Division 60-Health Science Division | Lisa Graepel, Alice Huggins, Sherrie Rogers, Pat Pollard, Wanda Lupton, Kim Scarborough, Dee Tyson, Pat Simpson, Jane Campbell, Annette Alligood, Angie Jones |
| Division 70-Research and Graduate Studies | Stephanie Coleman |
| Division 80-Athletics | Sheri Whitfield |
| Banner Area of Responsibility | Functional Leads |
| Accounts Payable | Sherry Speight |
| Non-Student Accounts Receivable | Dee Bowling/Coretta Peel |
| Budget | Anne Jenkins |
| Campus Loan | Chelsea Whidbee |
| Fixed Assets | Lucretia Davis |
| General Ledger | Nancy Phelps |
| Grants | Scott Stubbings |
| Inventory | Perry Ennis |
| ODS | Freda Pollard |
| ProCard | Lisa Ross |
| Purchasing | Kevin Carraway |
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