Before using this equipment, please submit an IT Help Desk service ticket requesting that the Desktop Technologies Support (DTS) team perform a final setup. Be sure the service ticket states this equipment is "cascade."
- Only university site-licensed software is loaded on these machines, other required software should be purchased by your department.
- ITCS will troubleshoot all hardware issues. However, please note these machines are out of warranty, and your department is responsible for the cost of any replacement parts.
- Response time for cascade equipment is on a "best effort" basis as time allows.
Services Not Covered by this Agreement
- Movement or relocation of computer equipment.
- Archival or library maintenance of stored data.
- Installation or support of non-university supported software.
- Replacement parts, in the event of equipment repair.