Cascade Equipment Service

• Before using this equipment, please submit an IT Help Desk service ticket requesting that the Desktop Technologies Support (DTS) team perform a final setup. Be sure the service ticket states this equipment is "cascade."

• Only university site-licensed software is loaded on these machines, other required software should be purchased by your department.  

• ITCS will troubleshoot all hardware issues. However, please note these machines are out of warranty, and your department is responsible for the cost of any replacement parts.

• Response time for cascade equipment is on a "best effort" basis as time allows.

Services Not Covered by this Agreement

• Movement or relocation of computer equipment.  

• Archival or library maintenance of stored data.

• Installation or support of non-university supported software.
  
  
• Replacement parts, in the event of equipment repair.