Training and Support
Whether a first-time user or just need to know what's new, Turning Technologies has an array of resources and videos to help instructors decide which features fit their particular need.
Tutorials include videos and documents for the new Turning Technologies 5 and legacy versions. Visit the Turning Technologies Training page.Frequently Asked Questions
How do I turn on the Turning Technologies building block in my course?
View the Faculty TurningPoint Blackboard Registration instructions document.
How do students register the Turning Technologies ResponseCard?
View the Student ResponseCard Registration instructions document.
I am not able to receive responses from all students.
All of your students' ResponseCards and the TurningPoint receiver need to be on the same channel in order for TurningPoint to receive responses. The default channel is 41.
I plug in my TurningPoint receiver, but nothing happens.
TurningPoint receivers must be plugged into a powered USB port. Try to use USB ports on the computer itself rather than those on peripheral devices, such as monitors, as they are more likely to be powered ports.
If I click an external link in my PowerPoint presentation and then return to my slides, polling no longer works.
If you click on an external link in your PowerPoint, it shuts down polling. If you are going to use TurningPoint, it's best not to include external links in your PowerPoint slides.
Can I see a list of devices within my Blackboard course?
No; access to a participant list is only accessible through the TurningPoint or TurningPoint AnyWhere software.
Where can I store participation data?
To secure student response data downloaded from a TurningPoint session, save all files to a personal or departmental Piratedrive folder or a secure encrypted USB flash drive. Visit the Data Encryption page for encryption software and flash drive recommendations. To further minimize the threat of release, delete downloaded files once you no longer need the information.
For additional assistance, contact the Instructional Technology Consultant for your division or the IT Help Desk at 252.328.9866/1.800.340.7081.
