Residence Hall Connect Frequently Asked
What can I do ahead of time to avoid connectivity difficulties?
See the step-by-step instructions or print the pdf document.
If I have the Cisco Clean Access (CCA) software installed, do I need to download the new software?
Yes, the newest version of the Cisco Network Access Control (NAC) Agent is required.
Where can I get help?
If you have any questions about the new Campus Living wired/wireless network security service, please contact:
IT Help Desk
252.328.9866 (local) | 800.340.7081 (toll free)
ACE Student Computer Support
Main Campus - Rawl 108
Health Sciences Campus - Laupus Library, Rm. 2506
IT Walk-in Help Desk
Main Campus - Austin 103, 252.328.5401
Where can I download the network security service software, Network Access Control (NAC) Agent?
You can download the network security service software from http://download.ecu.edu. You must be on campus for access.
What happens if I use my computer off-campus?
The security service software only interacts with ECU's network. It will not be active when you are off campus.
What are the minimum operating system levels for use on the ECU network?
Be sure you are using Windows XP or above and Mac OS X 10.6.8 or above.
How do I uninstall the NAC agent?
Start > Control Panel > Add or Remove Programs > Cisco NAC Agent
Run the uninstall script as follows: Open the navigator pane and navigate to <local drive ID> Applications. Highlight and right-click the NAC software icon to open the selection menu. Choose "Show Package Contents" and double-click NAC Uninstall.