Troubleshoot a Wireless Connection
I have the correct configuration but still cannot connect to Buccaneer.
Some laptops may need hardware or software updates. Visit your wireless card manufacturer's support website to check for driver updates. Also check for software updates at the operating system or manufacturer's website. Once all updates are installed, again configure Buccaneer as the default wireless network by following the Non-Intra Windows instructions.
My home network is set up as the default network on my personal laptop.
If you use your personal laptop both at home and on campus, you will need to choose a wireless network each time you log in.
I prefer using the Intel PROSet software to manage my wireless connections.
This is not a supported method for connecting to Buccaneer. However, a tutorial for configuring the Intel PROSet wireless client is posted at the following link: PROSet Wireless.
PLEASE NOTE: The Intel PROSet software client requires you to enter your PirateID/passphrase as part of the configuration. Since passphrases are changed every 90 days, you will ALWAYS need to change the wireless configuration on your laptop after you change your passphrase but BEFORE you shut down the computer. Otherwise, you will be unable to connect to the wireless network.
Can my personal laptop be added to the INTRA domain?
Only university-owned computers (purchased using state or grant funds) may be added to the INTRA domain. Laptops purchased with personal money cannot be added to the INTRA domain.
I previously used Intel PROSet to manage my wireless connections. Are the saved wireless connections now lost?
The wireless settings stored in Intel PROSet do not transfer to the Windows wireless client; however, those settings are still available in the Intel client.
I received a balloon message that I am not connecting to Buccaneer.
If you receive any one of the following messages:
- Windows was unable to find a certificate to log you on to the network Buccaneer"
- "Click here to process your logon information for the network Buccaneer"
- "Please wait while Windows connects to the 'buccaneer' network"
This means that at least one of your changes was not applied successfully to the wireless configuration.
Download the WindowsHelp-Buccaneer.pdf to correct these problems.
I enabled Intel PROSet software to manage my wireless connections, how do I enable the Windows wireless client?
- Right-click the Intel PROSet client icon in the system tray (lower right of the screen).
- Choose "Use Windows to manage Wi-Fi."
- Click "Yes" in the next dialog box.
I received a message, "At least one of your changes was not applied successfully to the wireless configuration."
You may see this message when you attempt to connect to other wireless networks. You will still be able to connect to other wireless networks.
How do I change from Windows wireless management client to another wireless management client?
Windows wireless configuration is the supported method of connecting to the security-enabled wireless network, Buccaneer. If you attempt to disable the Windows configuration of your wireless network by clicking the "Use Windows to configure my wireless network settings" check box, you will receive a message, "At least one of your changes was not applied successfully to the wireless configuration," and the setting will not apply.
To change to the Intel PROSet wireless management client, you will need to right-click on the Intel PROSet icon in the System Tray and select, "Use Intel PROSet/Wireless" or "Open the Intel PROSet client" and click the "Enable Intel PROSet/Wireless" button.
Note: Windows management of wireless is the supported method of connecting to the new Buccaneer network.
I do not log in with my PirateID/passphrase, should I connect to the security-enabled network, Buccaneer?
If you connect to an ECU workstation, file share or other server resource (such as Piratedrive) using a mapped network drive, you will need to connect to these resources from the security-enabled wireless network, Buccaneer.