Residence Hall Connection [Connect2ECU]

ECU currently requires a wired network in residence halls rather than a wireless connection. All residence hall users perform an easy, 3-step process the first time they log on to the network.

Select the appropriate category for your computer system or print the instructions for later use.

Jump to the Appropriate Category:

• Connect a Windows Computer
• Connect a Mac Computer

Connect a Windows PC

Step 1. UNINSTALL any antivirus products on your computer

Step 2. Install Symantec Endpoint AntiVirus

1. Set up the computer and plug the network cable into the network jack.
2. Turn on the computer.
3. Open a browser and navigate to http://download.ecu.edu. Log in using your PirateID/passphrase.
4. Click the Self-Service Forms button in the gold menu bar. The Self-Service Requests screen opens.
5. Click the Symantec Endpoint Request link to open the form. Complete all fields in the request and agree to the Symantec Terms and Conditions. Click OK to submit.
6. The Important Information screen opens. Click the Return Home button.
7. Click the Antivirus and Security graphic (top left box).
8. Read the Terms and Conditions and then click the I Agree button to continue.
9. Choose the Symantec Endpoint link.
10. Click the correct version of Symantec Endpoint AntiVirus (32-bit or 64-bit for Windows). You'll be prompted to save the file. How can I tell which version I need?
11. Follow the prompts to install the program.
12. After the program installs, it will automatically run a Live Update.

Step 3. Check for Windows Critical Updates

1. Click START >> Programs (or All Programs) and choose Windows Update.
2. If your system requires any critical updates for your operating system, they will download. Follow any prompts to install.
3. Reboot your system to finish the installation.
4. Check Windows Updates once again to ensure that all available updates have been installed.

Step 4. Install Cisco Clean Access

1. Again, navigate to http://download.ecu.edu and log in using your PirateID and passphrase.
2. Click the Antivirus and Security graphic (top left) and agree to the user Terms and Conditions.
3. Click the Clean Access link to open the folder.
4. Choose the appropriate version and save the file to your computer.
5. After the download completes, double-click the CCA icon and follow the prompts to install the program.

If you have questions, please call the IT Help Desk at 252.328.9866.

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Connect a Macintosh Computer

Macintosh computers are not yet required to install Cisco Clean Access Agent software for residence hall use, although there is an available version at the Download Center.

However, Mac users should install the appropriate version of Symantec Endpoint antivirus by following the steps below.

Before you begin this process, be sure to UNINSTALL any other antivirus products on your computer.

Install Symantec antivirus for Mac

1. Open a browser and navigate to http://download.ecu.edu. Log in using your PirateID/passphrase.
   
   
2. Click the Self-Service Forms button in the gold menu bar. The Self-Service Requests screen opens.
   
   
3. Click the Symantec Endpoint Request link to open the form. Complete all fields in the request and agree to the Symantec Terms and Conditions. Click OK to submit.
   
   
4. The Important Information screen opens. Click the Return Home button.
   
   
5. Click the Antivirus and Security graphic (top left box).
   
   
6. Read the Terms and Conditions and then click the I Agree button to continue.
   
   
7. Choose the Symantec Endpoint link.
   
   
8. Click the Mac version of Symantec Endpoint AntiVirus. You'll be prompted to save the file.
   
   
9. Follow the prompts to install the program.
   
   
10. After the program installs, it will automatically run a Live Update.

If you have questions, please contact the IT Help Desk at 252.328.9866.

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