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ITCS Customer Service Survey
 

You recently contacted the IT Help Desk to resolve a technical issue or an IT staff member entered a support call on your behalf. We received notice your call has been closed and we would greatly appreciate feedback regarding your ITCS experience.

Please fill out this brief online evaluation form. Your honest impressions and opinions, whether favorable or unfavorable, are necessary to ensure that ITCS provides the ECU community the best service possible.

Thank you for taking the time to send us your feedback!

1.
 What is your university status?
  Faculty
  Staff
  Student
  Other, please specify
     
2.
 Approximately how many IT support specialists did you speak with in the process of resolving your technical problem?
  1
  2
  3
  4 or more
     


 

 

3.
 Which topic area below would your technical problem best fit into?
  Audio/Visual (monitors, televisions, camcorders, LCD projectors, etc.)
  E-mail
  Online Applications (OneStop, MVS, etc.)
  Training & Consulting
  Web
  Workstation
  Networking
  Smart Classrooms
  Printing
  ACE Student Computer Support
  Reznet Support
  Software How-To's
  Walk-in IT Help Desk ( Austin 103, formerly Technology Resource Center)
  Other, please specify
     
4.
 Please rate your most recent IT support experience call in each of the areas below.
   
Excellent
Above Average
Average
Below Average
Poor
No Opinion
  Call answered in a timely manner.
  Courteousness of the IT support professionals
  Employees' knowledge of systems, applications and/or hardware
  Ability of IT support professionals to resolve the problem
  Overall quality of service
               
5.
 Please share any additional thoughts you have about your IT experience and/or suggestions for improvements. (Please write a short answer below.)
 
6.
 If you would like to be contacted about your experience, please include your name and phone number below.
 Name:      Phone:

 
 


 
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