Exchange Account - Faculty and Staff Email

An employee's Exchange email account includes email, calendar, contacts, tasks and more. Items are maintained on the server for 24/7 access, on or off campus. Accounts are 5GB, and users log in using their PirateID/passphrase. The Exchange servers are backed up daily. NOTE that a mailbox that reaches 5GB capacity can no longer receive or send email.

Features and Details

Account deactivation process

The supervisor of an exiting employee is responsible for requesting access termination through the Account Termination Request form. See this page for details.

Address book updates

  • Contact HR for a legal name change
  • Contact HR to request "Preferred Name" or "Professional Name" for the ECU address book
  • Contact HR to request a title, department or mailstop change
  • Call the IT Help Desk to update your PirateID after a name change
  • Update your home or campus address through Banner Self-Service. See these instructions.

Data Loss Prevention (DLP) program

To prevent the accidental breach of sensitive information through an unencrypted email, a Data Loss Prevention (DLP) program has been implemented through our spam filter to further protect sensitive information sent to recipients outside the ECU network. Visit the DLP website to learn details.

Department email account

Departments requiring an email account (for example, an inbox for website feedback) should submit the Departmental Email Account Request form in the online IT Help Desk service request system. The form requires an account name, the purpose of the account and the names of the administrator and back-up administrator.

Email encryption

Email encryption is a security measure to encode, or scramble, messages so that only those recipients with the key can unscramble and read the message. ECU faculty and staff are required to encrypt all email messages containing sensitive information if recipients are outside the ECU network. Find out the process from the email encryption page.

Enterprise Vault

Items stored in your Enterprise Vault may be manually recovered from For more information and instructions, visit the email vaulting web page.

The vendor is aware of a known compatibility issue using EV with Firefox. Current supported browsers are Internet Explorer, Google Chrome, Safari and Microsoft Edge.

Exchange cached mode

Exchange server items sync to your ECU computer to allow working offline. Visit the cached mode page for more information.

IronPort spam filter

IronPort email spam filter screens and quarantines suspicious messages before they reach your inbox. These types of messages include unsolicited spam email that may contain viruses or inappropriate content. Visit the spam filter web page to learn more about managing your spam filter account or to report spam email.

Mobile device wipe

Lost or stolen smartphone or tablet? If ECU email or AirWatch MDM is configured on the device, staff can wipe data from the device through Piratemail or AirWatch. These instructions show you how.

Expiration rules for Exchange items

Most Exchange mailbox items stay put for seven (7) years unless the user deletes or moves to a personal folder. After 7 years, an item expires to a user-recoverable area for 14 days before being permanently deleted. Items saved in personal folders do not expire. User-deleted items move to the recoverable area after thirty (30) days. See the expiration page for details.

Mobile email setup

Visit the mobile device setup page. A passcode for the device is required.

Outlook email management

Outlook is a message organization client (software program). Users manage their Exchange account (email, calendar, tasks, etc.) on a laptop, desktop computer or mobile device using the Outlook client installed on that device. Outlook is installed on university-owned computers and is also part of the MS Office software available through a faculty, staff and student Office 365 subscription.

Outlook personal folders

Create personal folders in Outlook, then drag and drop messages to organize information. Messages saved in personal folders do not follow ECU's automatic archiving standard, and since they only reside on the user's computer, these items are not accessible through Piratemail, mobile, etc.

Phishing email

Don't be an unwitting victim of identity theft! Visit the phishing scam page for tips on spotting these scams. Report phishing emails by forwarding a suspicious email to

Piratemail - Web browser access

Piratemail is the web app version of Outlook. Manage email, calendar, contacts, tasks and public folders through a browser at


Faculty and staff retirees are allowed to reactivate their ECU email account within six months of their last work day by following the steps below. The account must be used at least once a year. Accounts not reactivated within the six-month period are deleted.
  1. Go to
  2. Enter the last PirateID and the page's captcha text
  3. Press Next
  4. Type ECU ID (Banner number)
  5. Answer four user-unique questions
  6. Follow the rest of the prompts to reactivate your account
  7. For more information, see these printable pdf instructions