Samsung Android Users:
Please download and install the free Microsoft Outlook mail program before Sunday, August 26, when we will block the Android mail client to relieve a problem between this client and the Exchange 2010 server.
Student and alumni email is managed through Microsoft Office 365. Staff ECU email continues to be serviced through ECU Exchange servers.
Call the IT Help Desk - 252.328.9866 | 800.340.7081 or visit the Walk-in IT Help Desk - Austin 103 | Laupus Library 2502.
These are general instructions only. If you are not successful connecting to email, please call the IT Help Desk or visit the Walk-in IT Help Desk.
*During the setup process, you may see a message that states, "Server piratemail.ecu.edu must be able to remotely control some security features on your device. Continue?" The next screen discusses setting up the device administrator and the available options such as, erase all data, set password rules, monitor screen-unlock attempts, etc. Follow the screens to activate and then set up the passcode.
Please note that YOU are the device administrator and able to remotely wipe the phone (and other options) through your piratemail.ecu.edu account if your phone is lost or stolen.
Tap Settings and choose Mail, Contacts, Calendars.
Tap Add Account and choose Exchange.
Enter your ECU email address, ECU passphrase and an account description (your choice). Click Next.
The Exchange settings open. It's okay to leave them turned on. Tap Save to return to the Settings >> Mail, Contacts, Calendars screen.
Tap the new ECU mail account to open the Settings screen. Tap the Account link to open more options.
Tap Advanced Settings. Make sure the Use SSL option is active (green).
Tap Done to return to the Mail, Contacts, Calendars screen. Configure a signature or set a default email account, if you have configured more than one email (Gmail, for example).
Smartphones set up with IMAP or Exchange accounts sometimes stop sending/receiving mail after a software update, even if the email settings have not changed. In most cases, the best way to fix this is to remove the account from your phone and set it back up from scratch as an Exchange account. This applies to both Android and iOS devices.